What Is ITIL 2011 : This is a very solid tool to use in preparing for the ITIL Foundation Certification Exam. It was very helpful in providing the necessary topics to review. Thinking about real world examples to apply the areas to was helpful as well. I would recommend this Certification Kit.
J. Healy (Fairfax VA USA)
Learn more about What Is ITIL 2011:
About The Art of Service – learn more about What Is ITIL 2011
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
Learn more about us at http://store.theartofservice.com