What Is ITIL Certification Wiki : This book was great and the eLearning content added another dimension to learning. I would highly recommend this for anyone studying for their ITIL foundations exam. I used it as well as three of my staff to pass the exam. Much easier to read and understand the some of training books I have used in the past. Cons: Could use a few practice exams to get you in the right frame of mind but that’s more of a lack of test prep materials from ITIL in general rather than the book.
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