What Is ITIL Framework : The ITIL material was delivered in a very easy to understand format without becoming boring. Lectures/presentations were followed by short examinations which reinforced the study material. I wish more ‘online’ education classes were up to the quality of this system. I used this class (at my personal expense) in addition to CBTs my company required and feel most of the information I received was from this class. I have 5 years experience in teaching classes at the junior college level and feel very satisfied of the value I received in taking this class. After taking the class I felt very confident when taking the final examination. The most difficult area in taking the test was that it was delivered in ‘Royal’ English and I was raised to read/write ‘American’ English. 8^)
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