The original standard was based on a Code of Practice for IT Service Management – DISC PD 0005:1998. The technical panel which produced BS15000 included representation from the British Computer Society (BCS), the Office of Government Commerce (OGC) and the IT Service Management Forum (itSMF) as well as from IT organizations and technical experts. BS 15000 was aligned with ITIL, best practice guidance and advice first published by the UK government in the 1980s.
Today, ITIL is the globally accepted ‘de facto’ standard for best practice processes in ITSM. ITIL was a major contributor to the development of ISO/IEC 20000, in that its major processes have been adopted entirely, and augmented by a few key management processes. What is ITIL? “http://www.bs15000.org.uk/what.htm”ITIL provides ‘proven’ best practices in IT Service Management (ITSM), derived from public and private sector experts world-wide. Currently, the core publications in ITIL are Service Support; Service Delivery; ICT Infrastructure Management; Application Management; Security Management; Planning to Implement Service Management; and The Business Perspective (of ITSM).
The processes defined in these publications also formed the core processes in BS 15000 (and hence ISO/IEC 20000) Isn’t ITIL Best Practice? Yes it is.
ISO/IEC 20000 incorporates all the ITIL Service Support and Service Delivery processes but goes further by separating out Service Reporting and introducing three new processes covering Business Relationship Management, Supplier Management and Information Security Management.
Additionally there are three management system processes. ITIL is best practice guidance but it is not possible to be accredited as a company against ITIL.
The standard is a specification which provides the company level accreditation to demonstrate the consistent use of best practice. ISO/IEC 20000 does not mandate the use of ITIL.
However, demonstrating best practice in IT Service Management is of course far easier if it is underpinned by the use of ITIL. Will ISO/IEC 20000 be readily understood by anyone with ITIL qualifications?
Read more about What is ITIL? “http://www: