What Is ITIL Qualification : These materials give the user a good high-level exposure to the ITIL framework and how it is applied to a technology services organization. I highly recommend it not only for those planning to gain ITIL certification (I scored 95% and passed easily on my first try using these materials) but also as a good primer for any IT professional who needs to speak ITIL within their environment. I’ve taken several courses through the Art of Service and find their team to be great to work with!
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