What Is ITIL Service Management : This book was well written. The practice exams in the book were relevant to the material on the exam. I actually paid for an ITIL Foundation bootcamp class and did not pass the exam then I purchased the ITIL Foundation Certification KIT and studied that. I passed it the second time. I wish that I would have just studied this in the first place. It was the only resource that I really needed and I would have saved alot of money.
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