What Is ITILv3 : When considering ITIL instruction and certification helps I came across numerous publishers and approaches to instructing smart educated experienced IT folks. Reviews indicated to me that ‘The Art Of Service’ provided a good approach using video combined with the book so I selected their book. I find that this combination gives me a lot of confidence that my ITIL certification goal will be achieved. One of my favorite aspects has been participating in the forum provided. I signed up to be notified when anyone posted the ‘I passed!’ notes. They are encouraging and frequent. Most successful folks describe what worked and what helped them. That has been an unexpected bonus and you can respond to them with any specific question. It is a forum so they will probably respond. 1. This book is relevant to the topic of ITIL certification preparation 2. The video presentations allow one to proceed at your own pace faster OR more slowly 3. Videos can be repeated at will at your convenience 4. When I have (rarely) had to contact someone for a support question I received a prompt response and clarification. I rate this a must-have book. Delbert
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The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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