As a worker, you may have a complete grasp of the things that you do. However, have you bother to know what your company’s does or are you aware of your company’s role and its existence? As customer’s or client’s, wouldn’t it be helpful that you are informed of the performance and achievements of the company of which you are patronizing?
A company’s searchable database that provides answers to questions is called as a Knowledge Base Management. It is used to optimize information collection, organization and the retrieval for an organization, or for the public. It is considered as the company’s central repository for information, library software. The information is a machine-readable, which can be disseminated generally online.
A Knowledge Base Management is aimed to help companies reduce costs and save money as the amount of time spent by an employee on trying to research for information is made easy. It also provides learning to employees of the things that they do know about the organization. It is a helpful tool for clients or customers as it provides information that they may need to know without having to get in contact with the customer service. It is interaction with employees and customer or public in a simplified way.
With Knowledge Base Management, documentation process for companies in sharing to employees, customers and partners are streamlined. Its report functionality allows companies to provide a self-service channel, improve service quality and increase company’s rapid, accurate and consistent response to its clients.