What Is Service Management ITIL : I wanted a concise package that would REALY! prepare me for the examination. This book when followed even modestly will give you what you need to pass the test with flying colors. Though I got an 89% My total study time was only about 2.5 hours per day for 3 days prior to the examination. I took the examination through EXIN in San Francisco. I thought I had failed the test only because I lacked the personal confidence but apparently the knowledge stuck in my brain. The practice test too were very close to the real examination. I highly recommend this product and will likely use these guys again for the next level examination.
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