ITIL® stands for Information Technology Infrastructure Library and it is a well-established set of techniques, principles and concepts for better IT management. Originating from the United Kingdom, ITIL® is becoming more and more popular because the process framework is extremely advantageous for IT companies around the world. When it comes to change management, ITIL® has also developed a procedure to efficiently handle any type of changes within an IT organization.
Basically, the goal of ITIL® change management is to ensure that any change to be implemented within an organization will be handled efficiently and systematically. As a result, there will be minimal or no interruption to the business workflow, and there will be less downtime to the service delivered to the customer. Just like other change management systems, ITIL® implements a request for change as the initial step once the need for change in a particular business procedure has been determined. To make the transition, there are several workflow options to be implemented. First, there is the recursive method wherein part of the procedure is reassigned. There is also the concurrent and multi-branching option where a series of tasks are performed all at the same time. There is also an option to automatically close unused paths or workflows and finally, tasks and approvals can be co-dependent so that they can be completed prior to the implementation of change. By following these ITIL® options for change management, you can rest assured that there will be minimal or no impact at all to your daily operations as the necessary changes in business procedures are being implemented.