As there are growing numbers of ITIL® users, a number of processes and practices need to be updated. There were intensive changes made that needed upgrading of the ITIL® version (2000) to version 3 (2007). A change of focus was adapted. ITIL® version 2 was focused on operations set of processes while the ITIL® version 3 is focused on the management practices and guidance.
One of the obvious changes was the change of its name from "The IT Infrastructure Library" to "ITIL® Service Management Practices". The change presented ITIL®’s development, necessitating a broader coverage. The approach in version 3 is value based and business centered.
The new vision of a "service lifecycle format" led to the re-organization and re-publication of the entire set volumes of ITIL®. The set of volumes consists of the following:
1. Service Strategy covers the strategic management
approaches relative to IT Service Management. It
deals with strategic analysis, planning, positioning,
and implementation of service models, strategies,
and strategic objectives.
2. Service Design converts the strategic plans and
objectives into a design. It provides specifications
as to how service transitions and operations should
3. Service Transition offer guides on the service design
and implementation. It ensures that the service is
delivered based on intended strategy and the
operation is performing efficiently and effectively.
4. Service Operation covers guide on the day-to-day
production life of the service management.
5. Continual Service Improvement covers guide on
measuring the service performance of services, its
service life cycle, and ideas for improvements to
assure that services are providing maximum benefit.
6. These are supported by complementary titles,
addressing the application of the generic core
guidelines in specific markets/technological contexts.
These are core guides designed in a logical way that revolves the ITIL® service life cycle.
With the advanced technologies, computerization in the business industry is proliferating. When computers and robots were first introduced to run the machines, nowadays even personnel performance can be monitored so as to expect high quality of service to its clients. The need for information technology service to guide business operations is the new accepted approach and is known as Information Technology Infrastructure Library (ITIL®).
ITIL® is an infrastructure library that started in the United Kingdom. It is an accepted approach to IT Service Management around the world. It includes the best practice approaches from the private and public sectors internationally. It is intended to facilitate the delivery of IT services with high quality. ITIL® provides an outline of the comprehensive set of management procedures that is intended to help businesses in attaining the high financial quality and value in IT operations.
The ITIL® originally started as a collection of books that covers the specific practice within the IT Service Management. After the first publication, the number of books grew from ITIL® V1 to over 30 volumes. To make it more affordable to other businesses, it was decided to consolidate the volumes into logical sets that aimed to group related process guidelines into the different aspects of IT management, applications and services. ITIL® was also found to have benefited the IT community through its provision of common vocabulary, a glossary of IT words widely defined and used in the IT world.
With the ITIL® you can be sure that anything that goes wrong in the management of your IT service, count on ITIL®.
ITIL® stands for Information Technology Infrastructure Library. It means that ITIL® is the collection of best practices that should be used when a service provider creates an excellent information technology system for a client organization. IT management is actually the shortcut term to mean IT Service Management. IT Service Management, in turn, is a new organizational philosophy that is concerned with re-alignment of information technology systems (or the service, simply put) with the present and possible future needs of client individuals, organizations or companies. For IT Service Management to be properly implemented, the client must see that the quality of the service he/they avail of is significantly enhanced by the IT Service Management program implemented. When implementation is successful, the client should see his long-term capital outlay for the IT services he availed of will go down significantly.
But what does capacity indicate? Capacity, used in its loosest sense, means the maximum level at which the system of an organization can function. Thus, when we describe the relationship between ITIL®, Capacity, and Management, we could say that the ITIL® system offers the best strategies that should be adopted by a service provider when assisting a client organization with its IT Service Management program so that the client organization will be able to use the full potential capacity of the information technology system installed by the service provider.
For the right ITIL® strategies to be used, the client organization has to get information technology specialists who have been certified by the ITIL® Certification Management Board. This ITIL® Certification Management Board is actually a conglomerate of different organizations which are: the IT Service Management Forum International, the Office of Government Commerce of the United Kingdom (which incidentally owns the ITIL® acronym and the name Information Technology Infrastructure Library), and examination institutes ISEB (within the UK) and the EXIN of the Netherlands.