If you find the help desk for your organization to be swamped because of the volume of
assets it handles and the number of departments in your organization that it has to serve,
then perhaps you may consider securing web help desk software for your help desk system.
The web help desk software solution you procure needs to have certain features to make it
an effective and efficient solution. It should, of course, be web based; use different
back-end databases; and have PC and Mac compatibility. There are web help desk software
solutions which are founded on the Java system which adheres to industry standards for web
help desk software products. This means the preferred solution will possess database and
platform independence; inherent clustering support for its scalability features; yet
maintain a user interface that is simple to use, attractive, and perhaps even intuitive.
The platforms that your preferred solution could rely on could be Solaris 8, Linux, Windows
Server, and Mac OS X.
It also helps if you look into the background of the people and organization which supply
that preferred web help desk software solution you are eyeing. If the software development
company has a reputable team of web application developers who are focused on enterprise
web applications (such as the previously-mentioned Java system above), then that is one
point in their favor. You should also ask them for a list of satisfied customers who have
used the product before – then maybe you could ask those customers just how effectively and
efficiently the product performed for them.