Who is Sharon Taylor?

Sharon Taylor is president of the aspect group and a well known figure within today’s IT Service Management Community.

An author of current ITIL® best practices, she is also the Chief Architect for the new generation of ITIL® now in development.

Sharon is the Chair of the itSMF international publications Executive Committee, responsible for ensuring global quality publications in over 30 countries, and is at the centre of best practice development and endorsement.

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