40ddd8 p Crown Ivanka Menken Tim Malone Gerard Blokdijk The first edition of this book and its accompanying eLearning course is regarded as a classic in its field.
Now, in an expanded and updated version of The Art of Service’s book, the authors once again present a step-by-step guide to getting your ITIL v3 MALC Certificate.
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.
‘The Art of Service has dramatically changed the way we deliver employee training.
We can now deliver more training at less cost to a wider audience in a shorter period of time.’ On-demand eLearning: Donít pay over $ 3,000.00 for a 5 day class room based course ñ youíre out of touch with your work for 5 days and including the course fee: the costs are insurmountable ñ take the online learning option instead and study at your own pace.
Course Description: This online learning course immerses learners in the practical aspects of the ITILÆ v3 Service Lifecycle and processes associated with the Managing Across the Lifecycle of services and service delivery.
The main focus of this course is on the MALC process activities and supporting methods and approaches to executing these processes in a practical, hands-on elearning environment.
This training is intended to enable the holders of the certificate to apply the practices in Managing Across the Lifecycle of the Service Management Lifecycle.
This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Managing Across the Lifecycle.
— This book and course is valuable for those who want to achieve the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate.
Through extensive activities, you gain knowledge of the overall ITIL Lifecyle and prepare for: * Analyzing, identifying and evaluating the risks involved in Service Management * Producing plans for the implementation and improvement of the Service Lifecycle and relevant processes * Examining methods and output required to conduct a Service Assessment * Taking the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam Pre-requisites: Seventeen credits from the ITIL v2 and v3 qualifications are needed to take the ITIL Certification Exam Delivery: The program combines short presentations supported by accredited trainer audio.
There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts.
Revision questions and a mock examination help to prepare for the APMG/EXIN examination.
This program is an eLearning Program, your access details to the elearning course are in the book.
Program Materials: * Access to presentations with trainer audio * The Art of Service Managing Across the Lifecycle Book * Exercises + Answers * Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL v3 MALC and paves the way to ITIL v3 Expert Certification, should do at least as well as the first edition, which is a bestseller.
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