Anyone who is considering a position in a call center as a customer service representative or call center agent will need to understand that this is a sales-related position. In fact, the entire life of a call center revolves around the need to sell things or services to customers. Thus, be prepared to undergo a call center sales training program if you get hired by a call center.
New employees react in different ways to a call center sales training program. Some feel it benefits them because it hones their capacity to become effective and professional call center agents (particularly those who are involved in the outbound call service meaning, they have to call the customers themselves and promote the product or service to them.) Others however may be intimidated because they may see their weaknesses more than their strengths so the training supervisor should not be surprised if these new hires never show up on the succeeding training days anymore.
Those who are more persistent will find that the call center sales training program will eventually wind up doing what it was designed to do make them into better sales agents for the products and services of the client company. In time, they will get better at their jobs and their confidence in their abilities will also increase as a result. The success of everyone who goes through the call center sales training program is the best testament to the effectiveness and efficiency of the program.