I have been working in this industry for the last 6 years and the company happens to be one of the fortune 500 companies with handsome salary and perks that any other industry would provide(Sometimes more).
The work is as tedious as developing a software or soldering iron in a fabrication Unit.
Not only is it tedious, but involves great deal of patience, intelligence(YES!!) & presence of mind.
Ideally, the call centres, Back office processes, B2B solutions and skill specific corporate solutions etc are the parts of the BPO sector & Call Centres is the biggest chunk if you ever decide to classify.
A call centre if International, has odd work timings for a simple reason that the business being handled is based offshore, and to cater to the customer base, one has to work according to the schedule where we would find most of the customers AWAKE , it does not mean that people working here are in any way less talented just because they are working at night.
Right! So this is interesting, mainly bad branding has happened due to some of the misconception that have been promoted by a few non progressive ideologies.
A call centre employee for almost a decade now has been considered as the perfect model of all the tabooed activities.
I clearly remember an instance when some close relative of mine looked down upon me for working in a call centre as they assumed that working odd hours is not good.
Some even told me that Call centres are as good as BARS and Brothels and that the call centre employees get involved into intoxication and Sex at workplace!
My reaction: WHAT?? HAHAHAHA…
I chose to ignore there biased ideology as some of it came across as jealousy due to other sectors taking a hit during recession and BPO sector being relatively unaffected, hence no market pressure.
To make the murkier picture clear about call centres:
1.Any Kind of Toxication during work hours is prohibited;leads to termination
2.There is no scope of Sexual indugence at workplace as it would not be in any other industry.
3.I am sure the women here get paid very well as men, so both of them would not indulge is selling Sex(Brothel Comment) even if we are out of the job because call centre employees will get a job outside as they are abundant in number
This industry works as any other industry does and it is growing and so are people who stick to it along with their contribution to the overall GDP.
Bad Branding: Yes! Nature of Work: NO!
More Resources on Why is a BPO particularly call center job considered menial is it because of the nature of work or is it simply because the term call center is bad branding:
Read more about Why is a BPO particularly call center job considered menial is it because of the nature of work or is it simply because the term call center is bad branding: