Companies today need IT service management to effectively carry out quality service to
their clients. In this generation of information technology, business industries are
extremely dependent on system and application to implement various tasks in projects.
In this case, all the more it is important to continuously advance the knowledge of IT
professionals in latest technology. Project team members need trainings in IT service
management foundation to understand the best practice Service Management procedures
and processes. Aside from that IT professionals can obtain an entry level qualification in
IT Service Management if they sign up for courses and trainings. To meet the
requirements for professional qualification it is necessary to go through courses like IT
Service Management Foundation.
Introduction to IT Service Management is an important part of the course to know the
basics of IT management.
IT service management foundation includes the following topics:
1. Introduction to Service Management
2. Financial Management
3. Incident Management
4. Service Desk
5. Problem Management
6. Configuration Management
7. Change Management
8. Release Management
9. Availability Management
10. Service Level Management
11. IT Service Continuity Management
12. Capacity Management
IT service management is a crucial in managing information technology. IT organizations
should not focus merely on technology and internal organization. They need to think
about the quality of services that they give to their customers. Organizations today need
to concentrate on satisfying the needs of their clients. That is why trainings on IT Service
Management Foundation are very essential to build relationships with customers and give
them the quality service that they deserve.