ITIL1 An ITIL management model PAGEREF _Toc32659293 \h 5 HYPERLINK \l “_Toc32659294” 2

Table of Contents TOC \o “1-3” \h \z HYPERLINK \l “_Toc32659291” 1 Table of Contents PAGEREF _Toc32659291 \h 2 HYPERLINK \l “_Toc32659292” 2 Start Here. PAGEREF _Toc32659292 \h 4 HYPERLINK \l “_Toc32659293” 2.1.1 An ITIL management model PAGEREF _Toc32659293 \h 5 HYPERLINK \l “_Toc32659294” 2.1.2 Basic concepts of ITIL PAGEREF _Toc32659294 \h 6 HYPERLINK \l “_Toc32659295” The candidate has knowledge of the following basic concepts of ITIL. PAGEREF _Toc32659295 \h 6 HYPERLINK \l “_Toc32659296” 3 IT Service Management PAGEREF _Toc32659296 \h 7 HYPERLINK \l “_Toc32659297” 3.1 Introduction into IT Service Management PAGEREF _Toc32659297 \h 7 HYPERLINK \l “_Toc32659298” 3.1.1 ITIL Service Management PAGEREF _Toc32659298 \h 8 HYPERLINK \l “_Toc32659299” 3.1.2 Business Alignment PAGEREF _Toc32659299 \h 8 HYPERLINK \l “_Toc32659300” 3.1.3 Processes PAGEREF _Toc32659300 \h 8 HYPERLINK \l “_Toc32659301” 3.1.4 Function version processed based PAGEREF _Toc32659301 \h 9 HYPERLINK \l “_Toc32659302” 4 ITIL PAGEREF _Toc32659302 \h 12 HYPERLINK \l “_Toc32659303” 4.1.1 History PAGEREF _Toc32659303 \h 12 HYPERLINK \l “_Toc32659304” 4.1.2 Groups involved PAGEREF _Toc32659304 \h 13 HYPERLINK \l “_Toc32659305” 5 Implementing ITIL Service Management PAGEREF _Toc32659305 \h 21 HYPERLINK \l “_Toc32659306” 5.1 Introduction PAGEREF _Toc32659306 \h 21 HYPERLINK \l “_Toc32659307” 5.2 Cultural change PAGEREF _Toc32659307 \h 21 HYPERLINK \l “_Toc32659308” 5.3 Some of the do’s and don’ts PAGEREF _Toc32659308 \h 21 — Start Here. This document is designed to answer many of the questions about IT Service Management and the ITIL Framework. The document has evolved over many years and offers the reader the chance to quickly learn through reading and re-reading a lot of the theory behind ITIL (IT Infrastructure Library).

It provides answers, but it will also raise some questions for the reader. It is a beginner’s document.

It tells stories. An ITIL management model The candidate has knowledge of the following ITIL management model.

Read more about 1 An ITIL management model PAGEREF _Toc32659293 \h 5 HYPERLINK \l “_Toc32659294” 2:

Accredited ITIL Foundation, Intermediate and Expert Certifications

Accredited ITIL Foundation, Intermediate and Expert Certifications, Learn more about ITIL HERE:

ITIL and 1 An ITIL management model  PAGEREF _Toc32659293 \h 5   HYPERLINK \l ITIL and 1 An ITIL management model  PAGEREF _Toc32659293 \h 5   HYPERLINK \l

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