What is involved in IT Facilities Management

Find out what the related areas are that IT Facilities Management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a IT Facilities Management thinking-frame.

How far is your company on its IT Facilities Management journey?

Take this short survey to gauge your organization’s progress toward IT Facilities Management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which IT Facilities Management related domains to cover and 126 essential critical questions to check off in that domain.

The following domains are covered:

IT Facilities Management, Facility management, AM/FM/GIS, Activity Based Working, Activity relationship chart, British Institute of Facilities Management, Building information modeling, Business continuity, Computerized maintenance management system, Cost reduction, Environmental stewardship, FMA Australia, Global Facility Management Association, Human factor, Human resources, Information and communications technology, Interdisciplinary, International Facility Management Association, International Organization for Standardization, Interserve, Janitor, National Diet Library, Physical plant, Project management, Property management, Real estate:

IT Facilities Management Critical Criteria:

Exchange ideas about IT Facilities Management strategies and explain and analyze the challenges of IT Facilities Management.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this IT Facilities Management process?

– Is there a IT Facilities Management Communication plan covering who needs to get what information when?

– Are we Assessing IT Facilities Management and Risk?

Facility management Critical Criteria:

Judge Facility management governance and probe using an integrated framework to make sure Facility management is getting what it needs.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these IT Facilities Management processes?

– How can we improve IT Facilities Management?

AM/FM/GIS Critical Criteria:

Learn from AM/FM/GIS management and create a map for yourself.

– Are there any disadvantages to implementing IT Facilities Management? There might be some that are less obvious?

– How does the organization define, manage, and improve its IT Facilities Management processes?

– How do we go about Securing IT Facilities Management?

Activity Based Working Critical Criteria:

Differentiate Activity Based Working risks and develop and take control of the Activity Based Working initiative.

– How can you negotiate IT Facilities Management successfully with a stubborn boss, an irate client, or a deceitful coworker?

– How can skill-level changes improve IT Facilities Management?

– Why are IT Facilities Management skills important?

Activity relationship chart Critical Criteria:

Consult on Activity relationship chart tasks and point out Activity relationship chart tensions in leadership.

– What is the total cost related to deploying IT Facilities Management, including any consulting or professional services?

– What is our formula for success in IT Facilities Management ?

– Are there recognized IT Facilities Management problems?

British Institute of Facilities Management Critical Criteria:

Depict British Institute of Facilities Management goals and secure British Institute of Facilities Management creativity.

– Do the IT Facilities Management decisions we make today help people and the planet tomorrow?

– Is there any existing IT Facilities Management governance structure?

Building information modeling Critical Criteria:

Have a session on Building information modeling decisions and define what do we need to start doing with Building information modeling.

– What are the disruptive IT Facilities Management technologies that enable our organization to radically change our business processes?

– Are there IT Facilities Management problems defined?

Business continuity Critical Criteria:

Pilot Business continuity tactics and ask what if.

– Who will be responsible for leading the various bcp teams (e.g., crisis/emergency, recovery, technology, communications, facilities, Human Resources, business units and processes, Customer Service)?

– We should have adequate and well-tested disaster recovery and business resumption plans for all major systems and have remote facilities to limit the effect of disruptive events. Do we comply?

– Has specific responsibility been assigned for the execution of business continuity and disaster recovery plans (either within or outside of the information security function)?

– Has the organization established an enterprise-wide business continuity/disaster recovery program that is consistent with requirements, policy, and applicable guidelines?

– What are your key performance measures or indicators and in-process measures for the control and improvement of your IT Facilities Management processes?

– Do you have a written business continuity/disaster recovery plan that includes procedures to be followed in the event of a disruptive computer incident?

– Does our business continuity and/or disaster recovery plan (bcp/drp) address the timely recovery of its it functions in the event of a disaster?

– Do our business continuity andor disaster recovery plan (bcp/drp) address the timely recovery of our it functions in the event of a disaster?

– What programs/projects/departments/groups have some or all responsibility for business continuity/Risk Management/organizational resilience?

– What is the role of digital document management in business continuity planning management?

– Does increasing our companys footprint add to the challenge of business continuity?

– How does our business continuity plan differ from a disaster recovery plan?

– What are the barriers to increased IT Facilities Management production?

– Has business continuity thinking and planning become too formulaic?

– What is business continuity planning and why is it important?

– Has business continuity been considered for this eventuality?

– Do you have any DR/business continuity plans in place?

– Do you have a tested IT disaster recovery plan?

– What do we really want from Service Management?

Computerized maintenance management system Critical Criteria:

Experiment with Computerized maintenance management system tasks and oversee implementation of Computerized maintenance management system.

– Do those selected for the IT Facilities Management team have a good general understanding of what IT Facilities Management is all about?

– What are our needs in relation to IT Facilities Management skills, labor, equipment, and markets?

Cost reduction Critical Criteria:

Tête-à-tête about Cost reduction quality and track iterative Cost reduction results.

– In addition, CSPs are often challenged to reduce their overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– We are are often challenged to reduce our overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new IT Facilities Management in a volatile global economy?

– What is your spending on genuine new products versus product renewals (improvements and replacements), or product extensions, or product maintenance, or cost reductions and process improvements?

– Can low gross margin % products be improved by price increases or cost reductions?

– What is Effective IT Facilities Management?

Environmental stewardship Critical Criteria:

See the value of Environmental stewardship quality and spearhead techniques for implementing Environmental stewardship.

– Does IT Facilities Management systematically track and analyze outcomes for accountability and quality improvement?

– How do we go about Comparing IT Facilities Management approaches/solutions?

FMA Australia Critical Criteria:

Generalize FMA Australia outcomes and question.

– For your IT Facilities Management project, identify and describe the business environment. is there more than one layer to the business environment?

– Are we making progress? and are we making progress as IT Facilities Management leaders?

– Why should we adopt a IT Facilities Management framework?

Global Facility Management Association Critical Criteria:

Concentrate on Global Facility Management Association results and find answers.

– Can we add value to the current IT Facilities Management decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

– How do we keep improving IT Facilities Management?

– Are there IT Facilities Management Models?

Human factor Critical Criteria:

Judge Human factor visions and define Human factor competency-based leadership.

– In what ways are IT Facilities Management vendors and us interacting to ensure safe and effective use?

– Who is the main stakeholder, with ultimate responsibility for driving IT Facilities Management forward?

– Were adequate human factors considered in the design of the equipment?

– Do we all define IT Facilities Management in the same way?

Human resources Critical Criteria:

Use past Human resources goals and spearhead techniques for implementing Human resources.

– Does the information security function actively engage with other critical functions, such as it, Human Resources, legal, and the privacy officer, to develop and enforce compliance with information security and privacy policies and practices?

– Imagine you work in the Human Resources department of a company considering a policy to protect its data on employees mobile devices. in advising on this policy, what rights should be considered?

– Have we adopted and promoted the companys culture of integrity management, including ethics, business practices and Human Resources evaluations?

– Should pay levels and differences reflect the earnings of colleagues in the country of the facility, or earnings at the company headquarters?

– what is to keep those with access to some of an individuals personal data from browsing through other parts of it for other reasons?

– How often do we hold meaningful conversations at the operating level among sales, finance, operations, IT, and human resources?

– Does the cloud service provider have necessary security controls on their human resources?

– How is The staffs ability and response to handle questions or requests?

– What problems have you encountered with the department or staff member?

– How do you view the department and staff members as a whole?

– How can we promote retention of high performing employees?

– What are ways that employee productivity can be measured?

– When can an employee access and correct personal data?

– Does the company retain personal data indefinitely?

– Do you need to develop a Human Resources manual?

– What other outreach efforts would be helpful?

– Will an algorithm shield us from liability?

– Does the hr plan work for our stakeholders?

– What additional approaches already exist?

Information and communications technology Critical Criteria:

Map Information and communications technology decisions and track iterative Information and communications technology results.

– What are the top 3 things at the forefront of our IT Facilities Management agendas for the next 3 years?

– How would one define IT Facilities Management leadership?

– How do we Lead with IT Facilities Management in Mind?

Interdisciplinary Critical Criteria:

Interpolate Interdisciplinary goals and integrate design thinking in Interdisciplinary innovation.

– Do you monitor the effectiveness of your IT Facilities Management activities?

– How important is IT Facilities Management to the user organizations mission?

– Interdisciplinary review of proposed change complete?

International Facility Management Association Critical Criteria:

Scrutinze International Facility Management Association goals and cater for concise International Facility Management Association education.

– What are your most important goals for the strategic IT Facilities Management objectives?

– What vendors make products that address the IT Facilities Management needs?

– Are assumptions made in IT Facilities Management stated explicitly?

International Organization for Standardization Critical Criteria:

Canvass International Organization for Standardization tasks and find the ideas you already have.

– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a IT Facilities Management process. ask yourself: are the records needed as inputs to the IT Facilities Management process available?

Interserve Critical Criteria:

Distinguish Interserve leadership and correct Interserve management by competencies.

– Is a IT Facilities Management Team Work effort in place?

– Is the scope of IT Facilities Management defined?

Janitor Critical Criteria:

Rank Janitor strategies and drive action.

– Is the IT Facilities Management organization completing tasks effectively and efficiently?

National Diet Library Critical Criteria:

Check National Diet Library planning and ask questions.

– How can we incorporate support to ensure safe and effective use of IT Facilities Management into the services that we provide?

– Why is IT Facilities Management important for you now?

Physical plant Critical Criteria:

Start Physical plant issues and finalize the present value of growth of Physical plant.

– When considering our organizational capability to make desired changes, do we ask the following questions: are the staffing level, funding, and physical plant potential assets or deterrents, and to what degree?

– What will be the consequences to the business (financial, reputation etc) if IT Facilities Management does not go ahead or fails to deliver the objectives?

– What are current IT Facilities Management Paradigms?

Project management Critical Criteria:

Illustrate Project management goals and budget the knowledge transfer for any interested in Project management.

– Troubleshooting – are problems related to what is actually changing (the change), to the management of tasks and resources to make the change happen (project management) or to issues relating to employee engagement, buy-in and resistance (Change Management)?

– Key problem solving knowledge resides with the knowledge workers, and not the manager. So, how do we adapt project management techniques to deal with this key reality?

– Just what is a project management office, and how can it help you address the unique project management challenges in your organization?

– How much effort and investment in time and resources will be required to develop new tools, templates and processes?

– So, if the project no longer needs a detailed master project plan, why does it need a project manager?

– What scenarios in terms of projected cost, schedule, and scope could/should we plan for?

– What is important in the kick-off meeting to enable feedback and learning?

– How is agile project management performed in the context of virtual teams?

– What is meant by an integrative approach to project management?

– Agile Project Management and PRINCE2 9 – one or the other, or both?

– How will stakeholders and customers react to the change?

– Does your organization have a Project Management Office?

– Agile Project Management and PRINCE2 – one or the other, or both?

– What type of certificate will be awarded and by whom?

– that is fine as far as it goes, but does this scale?

– What is an economic aspect of Project Management?

– Velocity -how fast are we going?

– So then, what is a virtual team?

– What is Project Management?

Property management Critical Criteria:

Unify Property management leadership and explain and analyze the challenges of Property management.

– Is an asset management process(es) in place to inventory and manage this new asset (investment) from a property management perspective, to provide Configuration Management support, and to monitor system performance?

– How will we insure seamless interoperability of IT Facilities Management moving forward?

Real estate Critical Criteria:

Coach on Real estate goals and proactively manage Real estate risks.

– Who will provide the final approval of IT Facilities Management deliverables?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the IT Facilities Management Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

[email protected]


Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Facility management External links:

What is FM – Definition of Facility Management

College of DuPage – Facility Management

Facility Management Software | AwareManager

AM/FM/GIS External links:

AM/FM/GIS stands for Automated Mapping/Facilities Management and is a subset of GIS, which is associated with public utilities like gas, electric, water and telecommunications. The term AM/FM/GIS mostly refers to GIS software that allows utility users to digitize, manage and analyze their utility network data.

Activity Based Working External links:

Space to work | Activity Based Working

Activity relationship chart External links:

Activity relationship chart – WOW.com

[PDF]Activity Relationship Chart Plant Layout – …

British Institute of Facilities Management External links:

British Institute of Facilities Management – YouTube

The British Institute of Facilities Management – KPINTAR

Building information modeling External links:

Cornell Iron Building Information Modeling

Building information modeling (Book, 2014) [WorldCat.org]

“Building Information Modeling and Historic Buildings: …

Business continuity External links:

[PDF]Business Continuity Plan

Business Continuity Plan | FEMA.gov

Business Continuity Plan | Northwest Title & Escrow

Computerized maintenance management system External links:

PMXpert – Computerized Maintenance Management System

Cost reduction External links:

Continual – Institutional Cost Reduction, Business …

Consolidated Concepts – Cost Reduction Specialists for …

[PDF]IT Cost Reduction -v5 – ITPMG
itpmg.com/files/Download/IT Cost Reduction -v5.pdf

Environmental stewardship External links:

Environmental Stewardship | The Hartford

Ag Technology & Environmental Stewardship Foundation

Environmental Stewardship | Mohonk

Global Facility Management Association External links:

Global Facility Management Association (Global FM) – …

Human factor External links:

The Human Factor: Learning from Gina’s Story. – YouTube

The Human Factor Can Make or Break Growth | Accenture

The Human Factor – XFINITY Stream

Human resources External links:

Office of Human Resources

Home – OU Human Resources

myDHR | Maryland Department of Human Resources

Information and communications technology External links:

iota – Information and Communications Technology

Interdisciplinary External links:

Interdisciplinary Studies at University of Central Florida

Home | Southwest Interdisciplinary Research Center

Justice Center Learning | An Interdisciplinary Curriculum

International Facility Management Association External links:

Home – International Facility Management Association

International Organization for Standardization External links:

ISO – International Organization for Standardization

ISO – International Organization for Standardization

MDMC – International Organization for Standardization …

Interserve External links:

Home – Interserve

Interserve faces Herculean task in cleaning up its house

Interserve Healthcare – Home | Facebook

Janitor External links:

[PDF]Janitor -12741-7.pdf – Michigan – SOM – State of Michigan

Janitor Jobs, Employment | Indeed.com

911nola.org/docs/Janitor Handy Person PD.pdf

National Diet Library External links:

NDL Search – National Diet Library

National Diet Library law. (Book, 1961) [WorldCat.org]

National Diet Library | library, Tokyo, Japan | Britannica.com

Physical plant External links:

Physical Plant

Physical Plant Department | The University of New Mexico

Physical Plant Department – tamuk.edu

Project management External links:

LearnSmart IT & Project Management Online Training …

Pepper Construction Project Management Solution

Huddle | Team Collaboration & Project Management …

Property management External links:

Title Property Management Jobs, Employment | Indeed.com

PayLease: Experience What’s Possible in Property Management

Real estate External links:

Definition of Abstract of Title in Real Estate – The Balance