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December 2011

News

Do I qualify as a call center help desk agent?

The staff of a call center help desk is made up of a group of very technically skilled people whose duty is to help callers who are stuck with…

By The Art of Service, 8 years ago
News

ITIL in Australia

It is surprising that in a vast land, with a relatively small population that a global framework like ITIL is so widely adopted.

By The Art of Service, 8 years ago
IT Program Management

Security management and Cloud Computing Education Program: More Businesses Exploring Cloud Computing Strategies

There is an increasing need to manage security in the cloud and IT professionals who support small- and medium-sized businesses need to continue to expand their skillsets to stay relevant. Cloud computing pioneer and The Art of Service CEO Ivanka Menken San Jose, Calif. (PRWEB) November 14, 2011 There is Read more…

By ivankame, 8 years5 years ago
News

Call Center Career: Clerical, Typing And Word Processing Skills A Must!

Call centers are in great need of call center agents and professionals. The extraordinary growth of call centers has increased the demand for this…

By The Art of Service, 8 years ago
News

Podcasting Technology: Making Things Easier for You

On every classroom, where the teacher asks for items that are developments on technology, the students would always give out items that have helped…

By The Art of Service, 8 years ago

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