What is involved in CRM Marketing Applications

Find out what the related areas are that CRM Marketing Applications connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a CRM Marketing Applications thinking-frame.

How far is your company on its CRM Marketing Applications journey?

Take this short survey to gauge your organization’s progress toward CRM Marketing Applications leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which CRM Marketing Applications related domains to cover and 256 essential critical questions to check off in that domain.

The following domains are covered:

CRM Marketing Applications, Mergers and acquisitions, Planned economy, CRM Marketing Applications, Network management, International trade, Identity Commons, Economic statistics, Customer experience, Key performance indicator, Business process, International economics, Systems management, Average revenue per user, Call centre, Sales force management system, Organization development, Cloud computing, Content management, Quality management, Artificial intelligence, Human resources, Demographic data, Managerial finance, Sales Effectiveness, Incident management, Business judgment rule, Development economics, Churn rate, Operations management for services, Web search, Power management, Organizational conflict, Software as a service, Market segmentation, SAP AG, SAP SE, Social media, Public finance, Resource management, Product management, Mainframe computer, Information technology, Strategic management, Business statistics, Customer behaviour, Financial accounting, Database marketing, Social CRM, Opportunity management, Financial market, Relationship marketing, Security management, Change management, Social psychology, Distributed management, Stock market, Financial risk, Enterprise resource planning:

CRM Marketing Applications Critical Criteria:

Survey CRM Marketing Applications planning and reinforce and communicate particularly sensitive CRM Marketing Applications decisions.

– Is there a CRM Marketing Applications Communication plan covering who needs to get what information when?

– Think of your CRM Marketing Applications project. what are the main functions?

– What is the purpose of CRM Marketing Applications in relation to the mission?

Mergers and acquisitions Critical Criteria:

Read up on Mergers and acquisitions management and probe using an integrated framework to make sure Mergers and acquisitions is getting what it needs.

– What are the key elements of your CRM Marketing Applications performance improvement system, including your evaluation, organizational learning, and innovation processes?

– What are the top 3 things at the forefront of our CRM Marketing Applications agendas for the next 3 years?

– Can Management personnel recognize the monetary benefit of CRM Marketing Applications?

Planned economy Critical Criteria:

Wrangle Planned economy risks and test out new things.

– Who sets the CRM Marketing Applications standards?

CRM Marketing Applications Critical Criteria:

Use past CRM Marketing Applications risks and oversee implementation of CRM Marketing Applications.

– What are all of our CRM Marketing Applications domains and what do they do?

– How do we go about Comparing CRM Marketing Applications approaches/solutions?

– How would one define CRM Marketing Applications leadership?

Network management Critical Criteria:

Consolidate Network management results and figure out ways to motivate other Network management users.

– What are the record-keeping requirements of CRM Marketing Applications activities?

International trade Critical Criteria:

Judge International trade leadership and oversee implementation of International trade.

– Think about the people you identified for your CRM Marketing Applications project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– Who will be responsible for making the decisions to include or exclude requested changes once CRM Marketing Applications is underway?

– Are there any disadvantages to implementing CRM Marketing Applications? There might be some that are less obvious?

Identity Commons Critical Criteria:

Air ideas re Identity Commons projects and stake your claim.

– What is the source of the strategies for CRM Marketing Applications strengthening and reform?

– What will drive CRM Marketing Applications change?

Economic statistics Critical Criteria:

Read up on Economic statistics results and adjust implementation of Economic statistics.

– What management system can we use to leverage the CRM Marketing Applications experience, ideas, and concerns of the people closest to the work to be done?

– Who needs to know about CRM Marketing Applications ?

Customer experience Critical Criteria:

Discuss Customer experience strategies and transcribe Customer experience as tomorrows backbone for success.

– When a person has a bad Customer Service experience how many people do they tell?

– How does mystery shopping help us improve our Customer Service and experience?

– What is the difference between customer experience and user experience?

– How important is real time for providing social media Customer Service?

– what is Different Between B2C B2B Customer Experience Management?

– What are the best community tools for Customer Service?

– So how do we add value to the customer experience?

– What is the internal customer experience?

– What is our CRM Marketing Applications Strategy?

– How can Customer Service be improved?

Key performance indicator Critical Criteria:

Huddle over Key performance indicator planning and balance specific methods for improving Key performance indicator results.

– Are there any easy-to-implement alternatives to CRM Marketing Applications? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– What is the importance of knowing the key performance indicators KPIs for a business process when trying to implement a business intelligence system?

– Choosing good key performance indicators (KPI Key Performance Indicators) did we start from the question How do you measure a companys success?

– What is the difference between Key Performance Indicators KPI and Critical Success Factors CSF in a Business Strategic decision?

– Kpi key performance indicators opportunities. are there opportunities to use the field/table to measure performance?

– How does the organization define, manage, and improve its CRM Marketing Applications processes?

– Have you identified your CRM Marketing Applications key performance indicators?

– Which are the key performance indicators for Customer Service?

Business process Critical Criteria:

Design Business process quality and be persistent.

– Do we identify maximum allowable downtime for critical business functions, acceptable levels of data loss and backlogged transactions, RTOs, RPOs, recovery of the critical path (i.e., business processes or systems that should receive the highest priority), and the costs associated with downtime? Are the approved thresholds appropriate?

– To what extent will this product open up for subsequent add-on products, e.g. business process outsourcing services built on top of a program-as-a-service offering?

– What are the disruptive CRM Marketing Applications technologies that enable our organization to radically change our business processes?

– Has business process Cybersecurity has been included in continuity of operations plans for areas such as customer data, billing, etc.?

– Are interruptions to business activities counteracted and critical business processes protected from the effects of major failures or disasters?

– Do you design data protection and privacy requirements into the development of your business processes and new systems?

– What finance, procurement and Human Resources business processes should be included in the scope of a erp solution?

– Do we have detailed information on the business process for refunds and charge backs if they are required?

– If we process purchase orders; what is the desired business process around supporting purchase orders?

– What are the relationships with other business processes and are these necessary?

– How do you inventory and assess business processes as part of an ERP evaluation?

– What business process supports the entry and validation of the data?

– What are the short and long-term CRM Marketing Applications goals?

– On what basis would you decide to redesign a business process?

International economics Critical Criteria:

Devise International economics outcomes and correct better engagement with International economics results.

– Which customers cant participate in our CRM Marketing Applications domain because they lack skills, wealth, or convenient access to existing solutions?

– What role does communication play in the success or failure of a CRM Marketing Applications project?

– Does CRM Marketing Applications appropriately measure and monitor risk?

Systems management Critical Criteria:

Do a round table on Systems management issues and report on setting up Systems management without losing ground.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about CRM Marketing Applications. How do we gain traction?

– Have the types of risks that may impact CRM Marketing Applications been identified and analyzed?

Average revenue per user Critical Criteria:

Reconstruct Average revenue per user failures and mentor Average revenue per user customer orientation.

– Do you monitor the effectiveness of your CRM Marketing Applications activities?

– Does the CRM Marketing Applications task fit the clients priorities?

– What are the Essentials of Internal CRM Marketing Applications Management?

Call centre Critical Criteria:

Set goals for Call centre results and devise Call centre key steps.

– How do we Identify specific CRM Marketing Applications investment and emerging trends?

Sales force management system Critical Criteria:

Analyze Sales force management system management and track iterative Sales force management system results.

– Among the CRM Marketing Applications product and service cost to be estimated, which is considered hardest to estimate?

– Have all basic functions of CRM Marketing Applications been defined?

– How can the value of CRM Marketing Applications be defined?

Organization development Critical Criteria:

Scan Organization development outcomes and display thorough understanding of the Organization development process.

– What are our best practices for minimizing CRM Marketing Applications project risk, while demonstrating incremental value and quick wins throughout the CRM Marketing Applications project lifecycle?

– How will we insure seamless interoperability of CRM Marketing Applications moving forward?

Cloud computing Critical Criteria:

Group Cloud computing issues and adopt an insight outlook.

– Security and authentication technologies, allied to event logging, in the cloud computing environment can help auditors as they deal with issues related to workflow were those who entered, approved, changed or otherwise touched data authorized to do so, on an individual, group or role-related basis?

– Another critical success factor is that appropriate governance needs to be in place. That is, is an appropriate organizational structure in place to manage the organization facing the cloud computing solution?

– Well-defined, appropriate concepts of the technology are in widespread use, the technology may have been in use for many years, a formal mathematical model is defined, etc.)?

– How will you exercise control over the data within the cloud to ensure that the data are available and that confidentiality and integrity of the data remain protected?

– Does the cloud solution offer equal or greater data security capabilities than those provided by your organizations data center?

– How can we incorporate support to ensure safe and effective use of CRM Marketing Applications into the services that we provide?

– For a customer-facing application, is the move to cloud computing expected to increase the number of customers accessing it?

– Have you considered that incident detection and response can be more complicated in a cloud-based environment?

– What are the key business and technical challenges of transitioning to a cloud computing strategy?

– What is the name of the organization helping to foster security standards for cloud computing?

– Will cloud computing lead to a reduction in IT expenditure?

– What are the pros cons of various oss for cloud computing?

– What are the security concerns with cloud computing?

– What is the first priority cloud security concern?

– What are reasons to say no to cloud computing?

– What percent of the market will not use cloud?

– How does BYOD affect security in the cloud?

– what is New About Cloud Computing Security?

– Fedramp approved/compliant?

Content management Critical Criteria:

Boost Content management engagements and prioritize challenges of Content management.

– Does the organization regularly review and revise its data content management policies to assure that only those data necessary for meeting the needs described above are collected and/or maintained?

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which CRM Marketing Applications models, tools and techniques are necessary?

– To what extent does management recognize CRM Marketing Applications as a tool to increase the results?

– Does the tool we use support the ability to configure user content management alerts?

– What is our formula for success in CRM Marketing Applications ?

– What is a learning management system?

– How do we define online learning?

Quality management Critical Criteria:

Audit Quality management adoptions and raise human resource and employment practices for Quality management.

– In the case of a CRM Marketing Applications project, the criteria for the audit derive from implementation objectives. an audit of a CRM Marketing Applications project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any CRM Marketing Applications project is implemented as planned, and is it working?

– How likely is the current CRM Marketing Applications plan to come in on schedule or on budget?

– What is the future of Data Quality management?

– Quality management -are clients satisfied?

Artificial intelligence Critical Criteria:

Guide Artificial intelligence leadership and perfect Artificial intelligence conflict management.

– How do senior leaders actions reflect a commitment to the organizations CRM Marketing Applications values?

– What are the long-term CRM Marketing Applications goals?

Human resources Critical Criteria:

Have a round table over Human resources tactics and attract Human resources skills.

– Do we have processes for managing Human Resources across the business. (eg. staffing skills and numbers are known and predictions are made of future needs? new staff are inducted and trained to suit needs? succession planning is catered for?

– Imagine you work in the Human Resources department of a company considering a policy to protect its data on employees mobile devices. in advising on this policy, what rights should be considered?

– Should pay levels and differences reflect the earnings of colleagues in the country of the facility, or earnings at the company headquarters?

– Is there a role for employees to play in maintaining the accuracy of personal data the company maintains?

– What happens if an individual objects to the collection, use, and disclosure of his or her personal data?

– To satisfy customers and stakeholders, which internal business process must we excel in?

– How do financial reports support the various aspects of accountability?

– What problems have you encountered with the department or staff member?

– What are the legal risks in using Big Data/People Analytics in hiring?

– Can you think of other ways to reduce the costs of managing employees?

– To achieve our goals, how must our organization learn and innovate?

– What steps are taken to promote compliance with the hr principles?

– How does the company provide notice of its information practices?

– Are you a manager interested in increasing your effectiveness?

– What does the pyramid of information look like?

– In what areas do you feel we can improve?

– What are the data sources and data mix?

– Can you trust the algorithm?

– What is personal data?

Demographic data Critical Criteria:

Be clear about Demographic data results and balance specific methods for improving Demographic data results.

– What is the total cost related to deploying CRM Marketing Applications, including any consulting or professional services?

– How do we Lead with CRM Marketing Applications in Mind?

Managerial finance Critical Criteria:

Have a round table over Managerial finance management and separate what are the business goals Managerial finance is aiming to achieve.

– At what point will vulnerability assessments be performed once CRM Marketing Applications is put into production (e.g., ongoing Risk Management after implementation)?

– What are your most important goals for the strategic CRM Marketing Applications objectives?

Sales Effectiveness Critical Criteria:

Scrutinze Sales Effectiveness goals and differentiate in coordinating Sales Effectiveness.

Incident management Critical Criteria:

Examine Incident management planning and forecast involvement of future Incident management projects in development.

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to CRM Marketing Applications?

– Which processes other than incident management are involved in achieving a structural solution ?

– Who will provide the final approval of CRM Marketing Applications deliverables?

– In which cases can CMDB be usefull in incident management?

– What is a primary goal of incident management?

– How can we improve CRM Marketing Applications?

Business judgment rule Critical Criteria:

Pilot Business judgment rule outcomes and observe effective Business judgment rule.

– Who will be responsible for documenting the CRM Marketing Applications requirements in detail?

– Are there recognized CRM Marketing Applications problems?

Development economics Critical Criteria:

Infer Development economics leadership and point out Development economics tensions in leadership.

Churn rate Critical Criteria:

Concentrate on Churn rate outcomes and optimize Churn rate leadership as a key to advancement.

– Is Supporting CRM Marketing Applications documentation required?

– What is the churn rate and how is it related to CRMS?

Operations management for services Critical Criteria:

Concentrate on Operations management for services visions and report on the economics of relationships managing Operations management for services and constraints.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your CRM Marketing Applications processes?

– Does CRM Marketing Applications systematically track and analyze outcomes for accountability and quality improvement?

Web search Critical Criteria:

Coach on Web search adoptions and change contexts.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these CRM Marketing Applications processes?

– Think about the functions involved in your CRM Marketing Applications project. what processes flow from these functions?

Power management Critical Criteria:

Judge Power management tactics and explore and align the progress in Power management.

– Is a CRM Marketing Applications Team Work effort in place?

Organizational conflict Critical Criteria:

Analyze Organizational conflict failures and differentiate in coordinating Organizational conflict.

– Are accountability and ownership for CRM Marketing Applications clearly defined?

– How can you measure CRM Marketing Applications in a systematic way?

– What is Effective CRM Marketing Applications?

Software as a service Critical Criteria:

Pilot Software as a service decisions and pioneer acquisition of Software as a service systems.

– In what ways are CRM Marketing Applications vendors and us interacting to ensure safe and effective use?

– Why are Service Level Agreements a dying breed in the software as a service industry?

– What are our CRM Marketing Applications Processes?

Market segmentation Critical Criteria:

Be clear about Market segmentation issues and report on the economics of relationships managing Market segmentation and constraints.

– Can we establish a new market segmentation strategy focused on potential profitability and willingness to purchase?

– Does CRM Marketing Applications create potential expectations in other areas that need to be recognized and considered?

– What are our needs in relation to CRM Marketing Applications skills, labor, equipment, and markets?

SAP AG Critical Criteria:

Administer SAP AG projects and separate what are the business goals SAP AG is aiming to achieve.

– Is there any existing CRM Marketing Applications governance structure?

– How do we manage CRM Marketing Applications Knowledge Management (KM)?

SAP SE Critical Criteria:

Shape SAP SE outcomes and intervene in SAP SE processes and leadership.

– Do we have past CRM Marketing Applications Successes?

Social media Critical Criteria:

Think about Social media decisions and oversee Social media requirements.

– When you use social media to complain about a Customer Service issue, how often do you feel you get an answer or your complaint is resolved by the company?

– Are business intelligence solutions starting to include social media data and analytics features?

– What methodology do you use for measuring the success of your social media programs for clients?

– Which of the following are reasons you use social media when it comes to Customer Service?

– How will you know that the CRM Marketing Applications project has been successful?

– What is our approach to Risk Management in the specific area of social media?

– What is the best way to integrate social media into existing CRM strategies?

– How have you defined R.O.I. from a social media perspective in the past?

– Do you have any proprietary tools or products related to social media?

– What social media dashboards are available and how do they compare?

– What are the best practices for Risk Management in Social Media?

– How will social media change Category Management and retail?

– Do you offer social media training services for clients?

– How does social media redefine business intelligence?

– How is social media changing category management?

Public finance Critical Criteria:

Discourse Public finance quality and reinforce and communicate particularly sensitive Public finance decisions.

Resource management Critical Criteria:

Facilitate Resource management goals and work towards be a leading Resource management expert.

– what is the best design framework for CRM Marketing Applications organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– Will CRM Marketing Applications have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– Can we reuse our existing resource management and configuration tools?

– Why study Human Resources management (hrm)?

Product management Critical Criteria:

Study Product management results and stake your claim.

– A vital question in new product management is: how should the business most effectively invest its research and development (r&d) and new product resources?

– Where do ideas that reach policy makers and planners as proposals for CRM Marketing Applications strengthening and reform actually originate?

– In marketplace businesses what is the optimal relationship between product management Category Management and marketing?

– What is the optimal relationship between Product Management Category Management and Marketing?

– Do we monitor the CRM Marketing Applications decisions made and fine tune them as they evolve?

– What are the a best practices for Agile SCRUM Product Management?

Mainframe computer Critical Criteria:

Have a session on Mainframe computer adoptions and spearhead techniques for implementing Mainframe computer.

– Who is the main stakeholder, with ultimate responsibility for driving CRM Marketing Applications forward?

– Will CRM Marketing Applications deliverables need to be tested and, if so, by whom?

– Are there CRM Marketing Applications Models?

Information technology Critical Criteria:

Consult on Information technology decisions and track iterative Information technology results.

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– How does new information technology come to be applied and diffused among firms?

– The difference between data/information and information technology (it)?

– When do you ask for help from Information Technology (IT)?

Strategic management Critical Criteria:

Guard Strategic management adoptions and stake your claim.

Business statistics Critical Criteria:

Infer Business statistics quality and define what do we need to start doing with Business statistics.

– What knowledge, skills and characteristics mark a good CRM Marketing Applications project manager?

– Do CRM Marketing Applications rules make a reasonable demand on a users capabilities?

Customer behaviour Critical Criteria:

Have a session on Customer behaviour leadership and look at it backwards.

– How will you measure your CRM Marketing Applications effectiveness?

Financial accounting Critical Criteria:

Brainstorm over Financial accounting governance and figure out ways to motivate other Financial accounting users.

– Does CRM Marketing Applications include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– How do we ensure that implementations of CRM Marketing Applications products are done in a way that ensures safety?

– How do we Improve CRM Marketing Applications service perception, and satisfaction?

Database marketing Critical Criteria:

Adapt Database marketing leadership and correct better engagement with Database marketing results.

– What are your results for key measures or indicators of the accomplishment of your CRM Marketing Applications strategy and action plans, including building and strengthening core competencies?

– How do your measurements capture actionable CRM Marketing Applications information for use in exceeding your customers expectations and securing your customers engagement?

– Who are the people involved in developing and implementing CRM Marketing Applications?

Social CRM Critical Criteria:

Judge Social CRM governance and plan concise Social CRM education.

– When a CRM Marketing Applications manager recognizes a problem, what options are available?

– What is the ideal IT architecture for implementing a social CRM SCRM strategy?

– Customer Service: How can social CRM improve service quality?

– What is the Impact of Social CRM on Customer Support?

– How do you map a Social CRM profile to CRM data?

– What are the best social crm analytics tools?

– How can we figure out LTV in Social CRM?

– How do we Evolve from CRM to Social CRM?

Opportunity management Critical Criteria:

Distinguish Opportunity management leadership and probe using an integrated framework to make sure Opportunity management is getting what it needs.

– How is the value delivered by CRM Marketing Applications being measured?

– Why are CRM Marketing Applications skills important?

Financial market Critical Criteria:

Sort Financial market issues and find answers.

– How can you negotiate CRM Marketing Applications successfully with a stubborn boss, an irate client, or a deceitful coworker?

– Who will be responsible for deciding whether CRM Marketing Applications goes ahead or not after the initial investigations?

Relationship marketing Critical Criteria:

Troubleshoot Relationship marketing goals and catalog what business benefits will Relationship marketing goals deliver if achieved.

– Do those selected for the CRM Marketing Applications team have a good general understanding of what CRM Marketing Applications is all about?

– Risk factors: what are the characteristics of CRM Marketing Applications that make it risky?

– Does relationship marketing age well?

Security management Critical Criteria:

Unify Security management management and reduce Security management costs.

– Has the organization established an Identity and Access Management program that is consistent with requirements, policy, and applicable guidelines and which identifies users and network devices?

– Has the organization established an enterprise-wide business continuity/disaster recovery program that is consistent with requirements, policy, and applicable guidelines?

– Does the service agreement have metrics for measuring performance and effectiveness of security management?

– Do several people in different organizational units assist with the CRM Marketing Applications process?

– Is there a business continuity/disaster recovery plan in place?

– So, how does security management manifest in cloud services?

– Are damage assessment and disaster recovery plans in place?

– How do we maintain CRM Marketing Applicationss Integrity?

Change management Critical Criteria:

Analyze Change management visions and explain and analyze the challenges of Change management.

– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a CRM Marketing Applications process. ask yourself: are the records needed as inputs to the CRM Marketing Applications process available?

– How should projects be phased to allow adequate time for Change Management and organizational acceptance of the selected technologies?

– Have all the major Change Management issues associated with the preferred alternative been identified and discussed?

– What are some concrete ways to help executives understand the value of change management?

– Does your organization have a preferred organizational change management methodology?

– What are the most important benefits of effective organizational change management?

– In what scenarios should change management systems be introduced?

– What change management practices does your organization employ?

– How pro-active is the Organizational Change Management Plan?

– When is Change Management used on a project at which level?

– Who are the leaders in a Change Management process?

– When is Change Management used on a project?

– What is the Change Management process?

– When to start Change Management?

Social psychology Critical Criteria:

Coach on Social psychology adoptions and point out Social psychology tensions in leadership.

Distributed management Critical Criteria:

Set goals for Distributed management management and probe the present value of growth of Distributed management.

Stock market Critical Criteria:

See the value of Stock market management and arbitrate Stock market techniques that enhance teamwork and productivity.

– Is maximizing CRM Marketing Applications protection the same as minimizing CRM Marketing Applications loss?

– Is the scope of CRM Marketing Applications defined?

Financial risk Critical Criteria:

Gauge Financial risk goals and report on setting up Financial risk without losing ground.

– How do you determine the key elements that affect CRM Marketing Applications workforce satisfaction? how are these elements determined for different workforce groups and segments?

– Financial risk -can the organization afford to undertake the project?

– What are specific CRM Marketing Applications Rules to follow?

Enterprise resource planning Critical Criteria:

Wrangle Enterprise resource planning results and find out.

– Is CRM Marketing Applications Realistic, or are you setting yourself up for failure?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the CRM Marketing Applications Self Assessment:

store.theartofservice.com/CRM-Marketing-Applications-Complete-Self-Assessment/

Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

[email protected]

www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Mergers and acquisitions External links:

“The Sopranos” Mergers and Acquisitions (TV Episode …
www.imdb.com/title/tt0705265

Planned economy External links:

Centrally Planned Economy – Investopedia
www.investopedia.com/terms/c/centrally-planned-economy.asp

Network management External links:

What is Network Management? Webopedia Definition
www.webopedia.com/TERM/N/network_management.html

Network Management Card (NMC) Password Reset …
www.apc.com/us/en/faqs/FA156075

International trade External links:

WebPort Global – International Trade
www.webportglobal.com

International Trade Today – Official Site
internationaltradetoday.com

International Trade Administration – Official Site
www.trade.gov

Economic statistics External links:

Economic statistics (eJournal / eMagazine, 2000) …
www.worldcat.org/title/economic-statistics/oclc/179780928

economic statistics | Hallmark Abstract LLC
www.hallmarkabstractllc.com/tag/economic-statistics

Federal Economic Statistics Advisory Committee …
www.census.gov/fesac

Customer experience External links:

Customer Experience Jobs, Employment | Indeed.com
www.indeed.com/q-customer-experience-jobs.html

[PDF]Job Title: Customer Experience Officer – Marine Atlantic
www.marine-atlantic.ca/uploads/Customer Experience Officer(4).pdf

The Truth About Customer Experience – Ideas and Advice …
hbr.org/2013/09/the-truth-about-customer-experience

Key performance indicator External links:

Key Performance Indicator (KPI) Examples and …
www.klipfolio.com/resources/kpi-examples

KPI Examples – Types of Key Performance Indicators
www.pnmsoft.com/resources/bpm-tutorial/key-performance-indicators

18 Key Performance Indicator (KPI) Examples Defined
www.clearpointstrategy.com/18-key-performa

Business process External links:

20 Best Title:(business Process Manager) jobs (Hiring …
www.simplyhired.com/search?q=title:(business+process+manager)

Business Process Analyst Jobs, Employment | Indeed.com
www.indeed.com/q-Business-Process-Analyst-jobs.html

[PDF]Business Process Guide Position Management : …
www.asu.edu/hr/documents/workingtitles.pdf

International economics External links:

BEA International Economics Accounts
www.bea.gov/international/index.htm

Peterson Institute for International Economics – PIIE
piie.com

Systems management External links:

HSMN – Health Systems Management Network
hsmn.com

– Operation Processes and Systems Management …
entapps.indot.in.gov/OPSM/Dashboard/UserRequest

Call centre External links:

i24 Call Management Solutions – Canadian Bilingual Call Centre
i24image.com

Call Centre Helper – Official Site
www.callcentrehelper.com

Call Centre Software | Cloud Contact Centre | Five9
www.five9.com/uk/en

Sales force management system External links:

teamsdl.in – Sales Force Management System
minify.mobi/results/teamsdl.in

Sales Force Management System by pivot-it – issuu
issuu.com/pivot-it/docs/sales_force_management_document.doc

Organization development External links:

Welcome to UCSF Learning & Organization Development
learning.ucsf.edu

National Center for Organization Development Home
www.va.gov/NCOD

Cloud computing External links:

REAN Cloud – Managed Services | Cloud Computing | …
www.reancloud.com

Microsoft Azure Cloud Computing Platform & Services
azure.microsoft.com/en-us

Cloud Computing and Data Center Infrastructure as a Service
www.expedient.com

Content management External links:

Vodori: Content Management Solutions for Life Sciences
www.vodori.com

Craft CMS | Focused content management for web …
craftcms.com

Best Enterprise Content Management (ECM) Software in …
www.g2crowd.com/categories/enterprise-content-management

Quality management External links:

abaqis® | Quality Management System
www.abaqis.com

Quality Management Training Solutions from BSI
bsi.learncentral.com

Artificial intelligence External links:

Home | Neura Artificial Intelligence | AI As A Service
www.theneura.com

Artificial Intelligence for Sales & Marketing | Fiind Inc.
fiind.com

Security analytics and artificial intelligence as a service
cybraics.com

Human resources External links:

Home | Human Resources
hr.duke.edu

UAB – Human Resources – Careers
www.uab.edu/humanresources/home/careers

U.S. Army Human Resources Command – Home | Facebook
www.facebook.com/ArmyHRC

Demographic data External links:

[PDF]Demographic Data Transmittal Form (U5606)
hrweb.berkeley.edu/files/attachments/demographicdata.pdf

Login > Demographic Data Collection Tool
ddct.anccmagnet.org/Account/Login

Population and Demographic Data
edr.state.fl.us/Content/population-demographics/data

Managerial finance External links:

Emerald | Managerial Finance information
www.emeraldgrouppublishing.com/products/journals/journals.htm?id=mf

Managerial finance (Book, 1989) [WorldCat.org]
www.worldcat.org/title/managerial-finance/oclc/20493728

Managerial Finance – AbeBooks
www.abebooks.com/book-search/title/managerial-finance

Sales Effectiveness External links:

Aberdeen Group | Sales Effectiveness & Strategy Practice
www.aberdeen.com/_aberdeen/sales-strategy/SENS/practice.aspx

Agera Sales – Improved sales effectiveness!
www.agerasales.com

Increase Your MSP Sales Effectiveness With Focused …
www.trumethods.com/sales-focus

Incident management External links:

New York State Incident Management and Reporting System
www.omh.ny.gov/omhweb/dqm/bqi/nimrs/index.html

IS-700.A: National Incident Management System (NIMS) …
training.fema.gov/is/courseoverview.aspx?code=IS-700.a

National Incident Management System Alerts | FEMA.gov
www.fema.gov/national-incident-management-system-alerts

Development economics External links:

Pakistan Institute of Development Economics (PIDE) – …
www.facebook.com/PIDEISB

Center for Development Economics
cde.williams.edu

The Use of Models in Teaching Development Economics at …
eric.ed.gov/?id=EJ284645

Churn rate External links:

How to calculate CHURN rate in Tableau? |Tableau …
community.tableau.com/thread/179189

Churn rate – definition of Churn rate by The Free Dictionary
www.thefreedictionary.com/Churn+rate

What Is Churn Rate? — The Motley Fool
www.fool.com/knowledge-center/what-is-churn-rate.aspx

Web search External links:

Startpage Web Search
classic.startpage.com

Montgomery County Public Web Search
mcso.mc-ala.org/pubquery/login.aspx

Case Management Web Search – Henry County, Georgia
hcwebb.boca.co.henry.ga.us/SuperiorCMWebSearch

Power management External links:

Information about power management setting on a …
support.microsoft.com/en-us/help/2740020

Power Innovations International | Power Management …
powerinnovations.com

Organizational conflict External links:

[PDF]Organizational Conflict: Concepts and Models – JStor
www.jstor.org/stable/2391553

[DOC]ORGANIZATIONAL CONFLICT OF INTEREST
www.pnl.gov/contracts/documents/forms/oci.doc

Causal Accounts and Managing Organizational Conflict…
eric.ed.gov/?id=EJ379733

Software as a service External links:

What is SaaS? Software as a Service | Microsoft Azure
azure.microsoft.com/en-us/overview/what-is-saas

Market segmentation External links:

Title | Market Segmentation | Market (Economics)
www.scribd.com/document/260787985/Title

Market segmentation (Book, 1972) [WorldCat.org]
www.worldcat.org/title/market-segmentation/oclc/270779

Examples of Market Segmentation | Chron.com
smallbusiness.chron.com/examples-market-segmentation-14403.html

SAP AG External links:

User Management, SAP AG
mgc-gw.mentorg.com

User Management, SAP AG – Honeywell
acssupplier.honeywell.com/honeywell_logon/Z_PasswordReset

User Management, SAP AG – mybeacon.its.state.nc.us
mybeacon.its.state.nc.us/logon_app/logonServlet

SAP SE External links:

SAP: SAP SE – Stock Quote and News – CNBC
www.cnbc.com/quotes/?symbol=SAP

SAP SE Training and Tutorials | Lynda.com
www.lynda.com/SAP-training-tutorials/1223-0.html

SAP SAP SE ADR XNYS:SAP Stock Quote Price News
www.morningstar.com/stocks/XNYS/SAP/quote.html

Social media External links:

TINT: Social Media Aggregator | Content Curation Platform
www.tintup.com

SOCi Social Media Marketing & Management Platform
www.meetsoci.com

A Unified Social Media Management Platform – Statusbrew
statusbrew.com

Public finance External links:

Pinnacle Public Finance – Home
www.pinnaclepublicfinance.com

WPF – Women in Public Finance
www.wpfc.com

Public Finance Authority
www.pfauthority.org

Resource management External links:

Cultural and Environmental Resource Management | Thesis Titles
www.cwu.edu/resource-management/thesis-titles

Resource Management Jobs, Employment | Indeed.com
www.indeed.com/q-Resource-Management-jobs.html

Department of Human Resource Management
www.dhrm.virginia.gov

Product management External links:

MAPI Product Management Forum – Official Site
www.mapiproductmgmt.com

The Black Box of Product Management
blackboxofpm.com

ProdPad | Product Management Software
www.prodpad.com

Information technology External links:

Umail | University Information Technology Services
umail.iu.edu

Box @ IU | University Information Technology Services
box.iu.edu

OHIO: Office of Information Technology |About Email
www.ohio.edu/oit/email

Strategic management External links:

Strategic Management – AbeBooks
www.abebooks.com/book-search/title/strategic-management

Strategic Management System
www.sms.army.mil

Strategic management (Book, 1993) [WorldCat.org]
www.worldcat.org/title/strategic-management/oclc/25914917

Business statistics External links:

DMR – Business Statistics and Fun Gadgets
expandedramblings.com

SMALL BUSINESS STATISTICS by Government of …
ylai.state.gov/small-business-statistics-government-alberta

Customer behaviour External links:

[PDF]JOURNAL OF CUSTOMER BEHAVIOUR – College of …
coe.unm.edu/uploads/docs/hess/sportad/mao-publication.pdf

Experts in predicting customer behaviour – Crystalloids
www.crystalloids.com

Financial accounting External links:

[PDF]Statement of Financial Accounting Standards No. …
www.fasb.org/resources/ccurl/770/425/fas116.pdf

Financial accounting is a specialized form of accounting that keeps track of transactions.
Reference: www.accountingcoach.com/financial-accounting/explanation

Financial Accounting Flashcards | Quizlet
quizlet.com/40029120/financial-accounting-flash-cards

Database marketing External links:

Database marketing (eVideo, 1997) [WorldCat.org]
www.worldcat.org/title/database-marketing/oclc/794308239

Consumer Database Marketing | Prospect Navigator | Experian
www.experian.com/consumer-information/consumer-database-marketing.html

Database marketing (Book, 1989) [WorldCat.org]
www.worldcat.org/title/database-marketing/oclc/22623865

Social CRM External links:

Social CRM – Gartner IT Glossary
www.gartner.com/it-glossary/social-crm

Opportunity management External links:

Defense Equal Opportunity Management Institute – …
deomi.org

ASA Corp – Predictive Analytics | Opportunity Management
www.asacorp.com

Defense Equal Opportunity Management Institute – …
www.facebook.com/DEOMI.DoD

Financial market External links:

The Fed – Designated Financial Market Utilities
www.federalreserve.gov/paymentsystems/designated_fmu_about.htm

Market News International – Financial Market News
mninews.marketnews.com

Financial Market Research Reports & Whitepapers | ResearchPool
www.researchpool.com

Relationship marketing External links:

Master Relationship Marketing
masterrelationshipmarketing.com

Security management External links:

VISIBLE VISITORS – Entry Security Management System …
visiblevisitors.com

Cloud Based Security Management – MAXPRO® Cloud
www.maxprocloud.com

Total Security Management by RackFoundry
www.rackfoundry.com

Change management External links:

RACI Change Management Model | RACI Training
raci.com

A Change Management company around people – and Change
www.andchange.com

Change Management Models & Process | Change Activation
changeactivation.com

Social psychology External links:

9 Research Areas in Social Psychology – Verywell
www.verywell.com/research-areas-in-social-psychology-2795913

Social Psychology – Merriam-Webster
www.merriam-webster.com/dictionary/social psychology

SparkNotes: Social Psychology: Attitudes
www.sparknotes.com/psychology/psych101/socialpsychology/section4.rhtml

Distributed management External links:

DISTRIBUTED MANAGEMENT – BUNKER M. SCOTT
www.freepatentsonline.com/y2014/0149785.html

CiteSeerX — Distributed management by delegation
citeseer.ist.psu.edu/viewdoc/summary?doi=10.1.1.109.1971

Distributed Management – datatracker.ietf.org
datatracker.ietf.org/doc/charter-ietf-disman

Stock market External links:

Yahoo Finance – Business Finance, Stock Market, Quotes, …
finance.yahoo.com

Stock market today: News, data and summary – MSN Money
www.msn.com/en-us/money/markets

Market Summary – US Stock Market Overview – Marketwatch
www.marketwatch.com/tools/marketsummary

Financial risk External links:

Graduate Programs in Financial Risk Management | …
risk.business.uconn.edu

Healthcare Compliance & Financial Risk Management
www.rcp-solutions.com

Home – Financial Risk Mitigation, Inc.
www.frm-inc.com

Enterprise resource planning External links:

Enterprise Resource Planning (ERP) | Maricopa …
www.maricopa.edu/erp

MDConnect | Enterprise Resource Planning (ERP) system
mdconnectinfo.mdc.edu

Enterprise Resource Planning System | Hill International
visionapp.hillintl.com