What is involved in Business Process Services

Find out what the related areas are that Business Process Services connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Business Process Services thinking-frame.

How far is your company on its Business Process Services journey?

Take this short survey to gauge your organization’s progress toward Business Process Services leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Business Process Services related domains to cover and 278 essential critical questions to check off in that domain.

The following domains are covered:

Business Process Services, Business analysis, Corporate liability, System administrator, Earned value management, Content management, Product life-cycle management, Stock market, Business process, Business process reengineering, Materials management, Organization development, Integrated management, Conflict management, Financial management, Organizational conflict, Distributed management, Business operations, Business process outsourcing, Configuration management, Data processing, Principles of Scientific Management, Corporate crime, Talent management, Crisis management, Advisory board, Problem management, Financial risk, Enterprise resource planning, Knowledge economy, Limited liability company, Quality management, Organizational behavior, Process owner, Economic statistics, Financial statement, Financial institution, Insider dealing, Marketing management, Systems management, Insolvency law, Project management, Supervisory board, Business process management, Henrik von Scheel, Service management, Business development, Planned economy, Business process automation, Management process, Public economics, Business judgment rule, Corrective action, Annual general meeting, Commercial management, Business Motivation Model, Management information system, Purchase order, Change management, Business model, Business Process Services, Organizational communication, Technology management, Human resource management, Knowledge management, Cloud technology, Sales management, Six Sigma:

Business Process Services Critical Criteria:

Mix Business Process Services risks and adopt an insight outlook.

– How do we manage Business Process Services Knowledge Management (KM)?

– Are there recognized Business Process Services problems?

– How to deal with Business Process Services Changes?

Business analysis Critical Criteria:

Design Business analysis adoptions and oversee Business analysis requirements.

– What are your results for key measures or indicators of the accomplishment of your Business Process Services strategy and action plans, including building and strengthening core competencies?

– What are the disruptive Business Process Services technologies that enable our organization to radically change our business processes?

– What happens to the function of the business analysis in user story development?

– Does the Business Process Services task fit the clients priorities?

Corporate liability Critical Criteria:

Deliberate Corporate liability results and forecast involvement of future Corporate liability projects in development.

– At what point will vulnerability assessments be performed once Business Process Services is put into production (e.g., ongoing Risk Management after implementation)?

– Will Business Process Services have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– Have all basic functions of Business Process Services been defined?

System administrator Critical Criteria:

Closely inspect System administrator issues and stake your claim.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Business Process Services in a volatile global economy?

– If the firewall runs on an individual host for which all users are not trusted system administrators, how vulnerable is it to tampering by a user logged into the operating system running on the protected hosts?

– How important is Business Process Services to the user organizations mission?

– Who is the System Administrator?

Earned value management Critical Criteria:

Prioritize Earned value management projects and clarify ways to gain access to competitive Earned value management services.

– How can we incorporate support to ensure safe and effective use of Business Process Services into the services that we provide?

– Who will be responsible for making the decisions to include or exclude requested changes once Business Process Services is underway?

– What business benefits will Business Process Services goals deliver if achieved?

Content management Critical Criteria:

Drive Content management engagements and customize techniques for implementing Content management controls.

– Does the organization regularly review and revise its data content management policies to assure that only those data necessary for meeting the needs described above are collected and/or maintained?

– Are there any disadvantages to implementing Business Process Services? There might be some that are less obvious?

– What knowledge, skills and characteristics mark a good Business Process Services project manager?

– Does the tool we use support the ability to configure user content management alerts?

– What are the usability implications of Business Process Services actions?

– What is a learning management system?

– How do we define online learning?

Product life-cycle management Critical Criteria:

Deliberate Product life-cycle management quality and remodel and develop an effective Product life-cycle management strategy.

– How will you measure your Business Process Services effectiveness?

Stock market Critical Criteria:

Administer Stock market engagements and pay attention to the small things.

– How do your measurements capture actionable Business Process Services information for use in exceeding your customers expectations and securing your customers engagement?

– What are the business goals Business Process Services is aiming to achieve?

– How would one define Business Process Services leadership?

Business process Critical Criteria:

Derive from Business process results and transcribe Business process as tomorrows backbone for success.

– What are the key elements of your Business Process Services performance improvement system, including your evaluation, organizational learning, and innovation processes?

– What is the importance of knowing the key performance indicators KPIs for a business process when trying to implement a business intelligence system?

– Has business process Cybersecurity has been included in continuity of operations plans for areas such as customer data, billing, etc.?

– Are interruptions to business activities counteracted and critical business processes protected from the effects of major failures or disasters?

– When conducting a business process reengineering study, what should we look for when trying to identify business processes to change?

– Do you design data protection and privacy requirements into the development of your business processes and new systems?

– What finance, procurement and Human Resources business processes should be included in the scope of a erp solution?

– Do the functional areas need business process integration (e.g., order entl. billing, or Customer Service)?

– Do we have detailed information on the business process for refunds and charge backs if they are required?

– If we accept checks what is the desired business process around supporting checks?

– How do you inventory and assess business processes as part of an ERP evaluation?

– Can Management personnel recognize the monetary benefit of Business Process Services?

– What would Eligible entity be asked to do to facilitate your normal business process?

– How will business process and behavioral change be managed?

– What is the business process?

Business process reengineering Critical Criteria:

Own Business process reengineering results and attract Business process reengineering skills.

– How do we measure improved Business Process Services service perception, and satisfaction?

– What are the long-term Business Process Services goals?

– Why should we adopt a Business Process Services framework?

Materials management Critical Criteria:

Merge Materials management strategies and spearhead techniques for implementing Materials management.

– Does Business Process Services analysis show the relationships among important Business Process Services factors?

Organization development Critical Criteria:

Differentiate Organization development adoptions and look in other fields.

– How do we go about Comparing Business Process Services approaches/solutions?

– Do we all define Business Process Services in the same way?

– Is Business Process Services Required?

Integrated management Critical Criteria:

Drive Integrated management governance and work towards be a leading Integrated management expert.

– Risk factors: what are the characteristics of Business Process Services that make it risky?

Conflict management Critical Criteria:

Add value to Conflict management risks and spearhead techniques for implementing Conflict management.

– Think about the functions involved in your Business Process Services project. what processes flow from these functions?

– In a project to restructure Business Process Services outcomes, which stakeholders would you involve?

– To what extent does management recognize Business Process Services as a tool to increase the results?

Financial management Critical Criteria:

Understand Financial management engagements and forecast involvement of future Financial management projects in development.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Business Process Services. How do we gain traction?

– Are assumptions made in Business Process Services stated explicitly?

Organizational conflict Critical Criteria:

Experiment with Organizational conflict adoptions and forecast involvement of future Organizational conflict projects in development.

– How likely is the current Business Process Services plan to come in on schedule or on budget?

– Who sets the Business Process Services standards?

Distributed management Critical Criteria:

Illustrate Distributed management tactics and do something to it.

– What tools do you use once you have decided on a Business Process Services strategy and more importantly how do you choose?

– What prevents me from making the changes I know will make me a more effective Business Process Services leader?

– Does our organization need more Business Process Services education?

Business operations Critical Criteria:

Analyze Business operations projects and report on developing an effective Business operations strategy.

– Is legal review performed on all intellectual property utilized in the course of your business operations?

– How to move the data in legacy systems to the cloud environment without interrupting business operations?

– Think of your Business Process Services project. what are the main functions?

Business process outsourcing Critical Criteria:

Substantiate Business process outsourcing risks and don’t overlook the obvious.

– To what extent will this product open up for subsequent add-on products, e.g. business process outsourcing services built on top of a program-as-a-service offering?

Configuration management Critical Criteria:

Do a round table on Configuration management visions and adopt an insight outlook.

– Have the cis and the exact version or revision that constitutes a particular baseline (documents, source code, problem reports and change documents) been identified?

– Which cloud Service Management process maintains information in the Configuration Management database (cmdb)?

– What do you do when you find a build error in some other code that is related to your changes?

– How do you ensure that existing code does not get worse as you make other improvements?

– How do you build get the right versions of the right components into a new workspace?

– What software, databases, servers, hardware, etc., are used by this service?

– When: when do you start to place an entity under configuration control?

– When: when do you start to place entities under configuration control?

– Which data is least likely to be used in the incident control process?

– How is access to the Configuration Management status data controlled?

– Have you identified organization interfaces within your CM Program?

– Do we do formal technical reviews to assess technical correctness?

– In which cases can CMDB be usefull in incident management?

– Do the build instructions include all required components?

– Do design documents match inventory reports?

– If yes, has the usq review been completed?

– Who assumes responsibility for accuracy?

– How are people informed of changes?

– Independent verification complete?

– Why a service desk?

Data processing Critical Criteria:

Use past Data processing decisions and improve Data processing service perception.

– Traditional data protection principles include fair and lawful data processing; data collection for specified, explicit, and legitimate purposes; accurate and kept up-to-date data; data retention for no longer than necessary. Are additional principles and requirements necessary for IoT applications?

– What are our best practices for minimizing Business Process Services project risk, while demonstrating incremental value and quick wins throughout the Business Process Services project lifecycle?

– what is the best design framework for Business Process Services organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– What are some strategies for capacity planning for big data processing and cloud computing?

– Who regulates/controls wording of the Consent for personal data processing document?

– Can the consent for personal data processing be granted to us over the phone?

– Is a Business Process Services Team Work effort in place?

– Do you see a need to share data processing facilities?

Principles of Scientific Management Critical Criteria:

Merge Principles of Scientific Management tasks and do something to it.

– What are all of our Business Process Services domains and what do they do?

– How do we Lead with Business Process Services in Mind?

Corporate crime Critical Criteria:

Analyze Corporate crime engagements and know what your objective is.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Business Process Services processes?

– How can the value of Business Process Services be defined?

Talent management Critical Criteria:

Deliberate Talent management planning and pay attention to the small things.

– What role does communication play in the success or failure of a Business Process Services project?

– What sources do you use to gather information for a Business Process Services study?

– How much does it cost to set up an online learning management system?

– What about Business Process Services Analysis of results?

Crisis management Critical Criteria:

Analyze Crisis management issues and gather Crisis management models .

– Is the crisis management team comprised of members from Human Resources?

– Is Supporting Business Process Services documentation required?

Advisory board Critical Criteria:

Group Advisory board issues and define what our big hairy audacious Advisory board goal is.

– Do we monitor the Business Process Services decisions made and fine tune them as they evolve?

– Is Business Process Services Realistic, or are you setting yourself up for failure?

Problem management Critical Criteria:

Differentiate Problem management quality and frame using storytelling to create more compelling Problem management projects.

– Do the Business Process Services decisions we make today help people and the planet tomorrow?

– What is a key activity in problem management?

Financial risk Critical Criteria:

Administer Financial risk engagements and pioneer acquisition of Financial risk systems.

– Are we making progress? and are we making progress as Business Process Services leaders?

– What are the record-keeping requirements of Business Process Services activities?

– Financial risk -can the organization afford to undertake the project?

– What will drive Business Process Services change?

Enterprise resource planning Critical Criteria:

Closely inspect Enterprise resource planning quality and integrate design thinking in Enterprise resource planning innovation.

– What are the Key enablers to make this Business Process Services move?

– Are there Business Process Services Models?

Knowledge economy Critical Criteria:

Analyze Knowledge economy issues and gather Knowledge economy models .

– When a Business Process Services manager recognizes a problem, what options are available?

– Are we Assessing Business Process Services and Risk?

Limited liability company Critical Criteria:

Refer to Limited liability company goals and correct Limited liability company management by competencies.

Quality management Critical Criteria:

Face Quality management issues and oversee implementation of Quality management.

– What is the future of Data Quality management?

– Quality management -are clients satisfied?

– Do we have past Business Process Services Successes?

Organizational behavior Critical Criteria:

Match Organizational behavior projects and overcome Organizational behavior skills and management ineffectiveness.

– Should organizational behavior management expand its content?

– Does Business Process Services appropriately measure and monitor risk?

– How Do We Know What We Know about Organizational Behavior?

– Why is Business Process Services important for you now?

Process owner Critical Criteria:

Examine Process owner planning and devote time assessing Process owner and its risk.

– Discussions about responsibility for specific IT processes and how specific risks are dealt with help to construct the overall IT organization. Who are the process owners?

– How can skill-level changes improve Business Process Services?

– What are current Business Process Services Paradigms?

– Who are the process owners?

Economic statistics Critical Criteria:

Reorganize Economic statistics adoptions and oversee Economic statistics requirements.

– What will be the consequences to the business (financial, reputation etc) if Business Process Services does not go ahead or fails to deliver the objectives?

Financial statement Critical Criteria:

Illustrate Financial statement outcomes and inform on and uncover unspoken needs and breakthrough Financial statement results.

– Are there any easy-to-implement alternatives to Business Process Services? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– What are your key performance measures or indicators and in-process measures for the control and improvement of your Business Process Services processes?

– Who are the people involved in developing and implementing Business Process Services?

– How Are Financial Statements Used?

Financial institution Critical Criteria:

Communicate about Financial institution risks and diversify by understanding risks and leveraging Financial institution.

– In the case of a Business Process Services project, the criteria for the audit derive from implementation objectives. an audit of a Business Process Services project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Business Process Services project is implemented as planned, and is it working?

– Data segregation: will the financial institutions data share resources with data from other cloud clients?

– Has or will any financial institution extend you a line of credit?

– Why are financial institutions interested in DLTs?

Insider dealing Critical Criteria:

Administer Insider dealing engagements and give examples utilizing a core of simple Insider dealing skills.

– Have you identified your Business Process Services key performance indicators?

Marketing management Critical Criteria:

Grasp Marketing management projects and ask questions.

– How is the value delivered by Business Process Services being measured?

Systems management Critical Criteria:

Align Systems management outcomes and assess what counts with Systems management that we are not counting.

– Who is the main stakeholder, with ultimate responsibility for driving Business Process Services forward?

– Have the types of risks that may impact Business Process Services been identified and analyzed?

– Will Business Process Services deliverables need to be tested and, if so, by whom?

Insolvency law Critical Criteria:

Troubleshoot Insolvency law goals and diversify disclosure of information – dealing with confidential Insolvency law information.

– Think about the people you identified for your Business Process Services project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

Project management Critical Criteria:

Weigh in on Project management tactics and assess and formulate effective operational and Project management strategies.

– There is lots of discussion about the role of a project manager; whether a project manager is needed in the agile world or not. How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?

– How do you merge agile, lightweight processes with standard industrial processes without either killing agility or undermining the years youve spent defining and refining your systems and software process assets?

– How can a company arrange a new project if the management does not know when they will finish the current projects and when the employees will be free to take on a new project?

– Are there implications for the observed success of agile to date that reflects on our larger understanding of organizations and their fundamental nature?

– How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?

– Does the software Quality Assurance function have a management reporting channel separate from the software development project management?

– What of the risk of rework if initial architecture work overlooks what turns out to be critical? what is the probability of this happening?

– Originally, agile project management required collocated teams. How could a new product or service be developed in the 21st century without them?

– How much effort and investment in time and resources will be required to develop new tools, templates and processes?

– How could a new product or service be developed in this century without Agile Project Management?

– Can agile project management be adopted by industries other than software development?

– Will reporting methods be different for agile versus traditional projects?

– Does implementation of project management require a culture change?

– Does your organization have a Project Management Office (PMO)?

– Operationally, what does project management integration mean?

– How will stakeholders and customers react to the change?

– So, how does the agile project management model work?

– What about when our context is not so simple?

– How familiar are we with Agile project management?

– When does a project begin and end?

Supervisory board Critical Criteria:

Transcribe Supervisory board quality and pay attention to the small things.

– What are our needs in relation to Business Process Services skills, labor, equipment, and markets?

– Why is it important to have senior management support for a Business Process Services project?

Business process management Critical Criteria:

Gauge Business process management visions and explain and analyze the challenges of Business process management.

– Where do ideas that reach policy makers and planners as proposals for Business Process Services strengthening and reform actually originate?

Henrik von Scheel Critical Criteria:

Graph Henrik von Scheel goals and spearhead techniques for implementing Henrik von Scheel.

Service management Critical Criteria:

Devise Service management decisions and mentor Service management customer orientation.

– How would you describe the impact of cloud vis-a -vis your ITSM initiative/capabilities in your organization?

– Describe your strategic service vision both internal and external. Have you created a breakthrough service?

– What are our key differences between ITAM IT asset management and ITSM IT service management?

– What are the key differences between ITAM IT asset management and ITSM IT service management?

– What attributes must a service (in general) have to be a candidate for delivery on the Web?

– What are the key differences for us between asset management and Service Management?

– What features of the current help desk service management tool are being used?

– What factors influence the success of implementing it service management?

– What measurements were used to quantify the baseline and the forecasts ?

– Are you running your service desk or is your service desk running you?

– What Processes are currently specified and used?

– What do you see as your major ITSM challenge?

– Can our major competitors copy our strategy?

– What availability levels are provided?

– What do you need to keep a record of?

– Where does the data reside?

– Why service management?

– Who will monitor?

Business development Critical Criteria:

Match Business development failures and probe Business development strategic alliances.

– How do we make it meaningful in connecting Business Process Services with what users do day-to-day?

Planned economy Critical Criteria:

Refer to Planned economy goals and explore and align the progress in Planned economy.

– In what ways are Business Process Services vendors and us interacting to ensure safe and effective use?

– What are your most important goals for the strategic Business Process Services objectives?

– What is our Business Process Services Strategy?

Business process automation Critical Criteria:

Devise Business process automation failures and describe which business rules are needed as Business process automation interface.

– Who will provide the final approval of Business Process Services deliverables?

Management process Critical Criteria:

Contribute to Management process risks and report on setting up Management process without losing ground.

– Is an asset management process(es) in place to inventory and manage this new asset (investment) from a property management perspective, to provide Configuration Management support, and to monitor system performance?

– Does your organization include risk management processes in policy decisions, such as implementation of a new specification, design requirement, or other related elements?

– Which cloud Service Management process monitors and reports on allocation and utilization of resources by consumers in order to generate a chargeback report?

– Where should the organization enhance its Risk Management processes to have maximum benefit and impact on its ability to achieve business objectives?

– Do you have a clearly defined organizational structure at organization level in order to sustain the risk management process?

– Do you have a process for looking at consequences of cyber incidents that informs your risk management process?

– Allow import and data management processes to be immediately executed or scheduled to run on regular intervals?

– Does our organization have a Cybersecurity Risk Management process that is functioning and repeatable?

– Do we leverage resources like the ESC2M2 or DOE Risk Management Process for Cybersecurity?

– How do engineering changes interface with the configuration management process?

– Does the service providers Change Management process match the customers needs?

– Which is the correct combination of concepts and Service Management processes?

– Do we use controls throughout the data collection and management process?

– How cost-effective are your distribution and order management processes?

Public economics Critical Criteria:

Deliberate Public economics risks and ask what if.

– What new services of functionality will be implemented next with Business Process Services ?

– What tools and technologies are needed for a custom Business Process Services project?

Business judgment rule Critical Criteria:

Study Business judgment rule issues and correct Business judgment rule management by competencies.

– How can you negotiate Business Process Services successfully with a stubborn boss, an irate client, or a deceitful coworker?

Corrective action Critical Criteria:

Adapt Corrective action strategies and pioneer acquisition of Corrective action systems.

– Has management taken appropriate corrective actions related to reports from external sources for their implications for enterprise Risk Management?

– Are information security events and weaknesses associated with information systems communicated in a manner to allow timely corrective action to be taken?

– Do we review the EFFECTIVENESS of corrective actions -were the actions taken successful in eliminating the cause(s) of nonconformities?

– What is the frequency of product failures and adequacy of corrective actions?

– How do we decide if there is any corrective action needed?

– Corrective action by supplier on affected product?

– What are our Business Process Services Processes?

Annual general meeting Critical Criteria:

Frame Annual general meeting strategies and learn.

– Is there any existing Business Process Services governance structure?

Commercial management Critical Criteria:

Depict Commercial management decisions and explain and analyze the challenges of Commercial management.

Business Motivation Model Critical Criteria:

Value Business Motivation Model quality and innovate what needs to be done with Business Motivation Model.

– How do we keep improving Business Process Services?

Management information system Critical Criteria:

Meet over Management information system projects and customize techniques for implementing Management information system controls.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Business Process Services process?

– Meeting the challenge: are missed Business Process Services opportunities costing us money?

Purchase order Critical Criteria:

Drive Purchase order tasks and know what your objective is.

– If we process purchase orders; what is the desired business process around supporting purchase orders?

Change management Critical Criteria:

Own Change management quality and define Change management competency-based leadership.

– Workforce Change Management How do you prepare your workforce for changing capability and capacity needs? How do you manage your workforce, its needs, and your needs to ensure continuity, prevent workforce reductions, and minimize the impact of workforce reductions, if they do become necessary? How do you prepare for and manage periods of workforce growth?

– Has the team ensured that key cultural barriers (e.g., training and skills required for new jobs, entrenched culture, incompatible support structures, fear of downsizing) are addressed in its Change Management strategy?

– Business Change and Training Manager responsibilities include Planning, coordinating and implementing an Organizational Change Management Plan?

– Do you have formalized processes for organizational change management within your organization?

– Do project management and Change Management look the same for every initiative?

– Do you monitor the effectiveness of your Business Process Services activities?

– Are Organizational Change managements best practices (eg Kotter) applied?

– What change management practices does your organization employ?

– What are the primary barriers to effective Change Management?

– Who are the leaders in a Change Management process?

– When is Change Management used on a project?

– Why do we need Change Management?

– When to start Change Management?

– What is Change Management?

Business model Critical Criteria:

Familiarize yourself with Business model issues and ask what if.

– How can we create a secure environment to protect our data, especially when new business models like cloud computing and mobility leave us with little control over it?

– How can we take rapid and informed action given the dramatic changes the IoT will make to our traditional business models?

– What applications will first become mainstream and under which business model will they operate?

– How well does the product fit our current and planned business model(s)?

– What potential megatrends could make our business model obsolete?

Business Process Services Critical Criteria:

Devise Business Process Services visions and observe effective Business Process Services.

– Does Business Process Services systematically track and analyze outcomes for accountability and quality improvement?

Organizational communication Critical Criteria:

Gauge Organizational communication decisions and be persistent.

– How do you determine the key elements that affect Business Process Services workforce satisfaction? how are these elements determined for different workforce groups and segments?

Technology management Critical Criteria:

Accommodate Technology management risks and oversee Technology management management by competencies.

– How do we go about Securing Business Process Services?

Human resource management Critical Criteria:

Powwow over Human resource management projects and innovate what needs to be done with Human resource management.

– Think about the kind of project structure that would be appropriate for your Business Process Services project. should it be formal and complex, or can it be less formal and relatively simple?

Knowledge management Critical Criteria:

Judge Knowledge management adoptions and get out your magnifying glass.

– Learning Systems Analysis: once one has a good grasp of the current state of the organization, there is still an important question that needs to be asked: what is the organizations potential for developing and changing – in the near future and in the longer term?

– How does the organization define, manage, and improve its Business Process Services processes?

– What are the best practices in knowledge management for IT Service management ITSM?

– When is Knowledge Management Measured?

– How is Knowledge Management Measured?

Cloud technology Critical Criteria:

Grasp Cloud technology results and look for lots of ideas.

– How to extend current cluster services using cloud technology?

– What are the practical limitations to cloud technology?

– What threat is Business Process Services addressing?

Sales management Critical Criteria:

Chart Sales management adoptions and pay attention to the small things.

– Do those selected for the Business Process Services team have a good general understanding of what Business Process Services is all about?

– Among the Business Process Services product and service cost to be estimated, which is considered hardest to estimate?

– What are the Essentials of Internal Business Process Services Management?

Six Sigma Critical Criteria:

Co-operate on Six Sigma strategies and balance specific methods for improving Six Sigma results.

– What process management and improvement tools are we using PDSA/PDCA, ISO 9000, Lean, Balanced Scorecard, Six Sigma, something else?

– How is Lean Six Sigma different from TOGAF Architecture?

– What are specific Business Process Services Rules to follow?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Business Process Services Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

[email protected]


Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Business Process Services External links:

Business process services – Brochures – cgi.com

Jobs and Careers at Canon Business Process Services – …

Power Benefits – Canon Business Process Services > Home

Business analysis External links:

Business analysis (eBook, 2010) [WorldCat.org]

Inteq Group – Business Analysis ? Business Transformation

Corporate liability External links:

Corporate liability (Book, 2000) [WorldCat.org]

System administrator External links:

TSW – Home | System Administrator

Deployment Software and System Administrator Tools – PDQ…

System Administrator – Michigan Technological University

Earned value management External links:

Earned Value Management in Unanet | Unanet

Earned Value Management | Learning Tree International

Content management External links:

Craft CMS | Focused content management for web …

Vodori: Content Management Solutions for Life Sciences

HR Pilot – ePlace Solutions Content Management System

Stock market External links:

Yahoo Finance – Business Finance, Stock Market, Quotes, …

Hot Stocks – Stock Market Movers – CNNMoney

Market Overview & Stock Market Research | Scottrade

Business process External links:

ProcessPlan – Business Process Manager

[PDF]Business Process Guide Position Management : …

Business Process Management Jobs – CareerBuilder

Business process reengineering External links:

Business Process Reengineering (Book, 2003) …

Business Process Reengineering: A Consolidated …

Materials management External links:

Institute of Hazardous Materials Management

Tompkins County | Recycling and Materials Management

Materials Management Essays – ManyEssays.com

Organization development External links:

National Center for Organization Development

The International Society For Organization Development …

Integrated management External links:

IMS-Smart: Experts in integrated management systems

Integrated Management – REACHING NEW HEIGHTS or …

Peer Review Integrated Management Application (PRIMA)

Conflict management External links:

Conflict Management PE Flashcards | Quizlet

[PDF]Conflict Management – Chalmers Publication Library …

Course 213: Conflict Management [1 day]

Financial management External links:

Financial Management Services | Financial Shared Services

Financial Management Group

HFMA – Healthcare Financial Management Association

Organizational conflict External links:

[PDF]Organizational Conflict: Concepts and Models – JStor

Organizational Conflict – The Good The Bad & The Ugly

[PPT]Organizational Conflict – DHRM

Distributed management External links:

Distributed management with embedded agents in …


Business operations External links:

How much does a business operations manager make?

UofL Business Operations

What is Business Operations – Answers.com

Business process outsourcing External links:

[PDF]Business Process Outsourcing – …

Configuration management External links:

CMPIC – Configuration Management Training and …

rConfig – Network Configuration Management

Configuration Management | IpX

Data processing External links:


Data Processing Essays – ManyEssays.com

emansion.gov.lr/doc/Processing .pdf

Principles of Scientific Management External links:

Principles Of Scientific Management Essays

Corporate crime External links:

Most Popular “Corporate Crime” Titles – IMDb


Corporate crime (Book, 1980) [WorldCat.org]

Talent management External links:

Login | IBM Talent Management Solutions

HR Talent Management Suite | Cornerstone

Talent Management Software Solutions | Saba Software

Crisis management External links:

International Crisis Management Conference

Crisis Management Planning | Paradigm Solutions …

AlertSense – Crisis Management and Collaboration Platform

Advisory board External links:

iRound for Patient Experience | The Advisory Board Company

Advisory Board Crystals

Community Action Advisory Board (CAAB) – Fairfax …

Problem management External links:

Problem Management | ServiceNow

CSO Problem Management – Xerox

Financial risk External links:

Healthcare Compliance & Financial Risk Management

Financial Risk Advisors – Gateway Partners

AlgoDynamix | Financial Risk Forecasting

Enterprise resource planning External links:

Enterprise Resource Planning (ERP) Software | Sage US

Enterprise Resource Planning System | Hill International

Enterprise resource planning software and ERP system …

Knowledge economy External links:

Knowledge Economy Definition | Investopedia

Scup vs. Tilapia: The Seafood Knowledge Economy II | …

ERIC – Thesaurus – Knowledge Economy

Limited liability company External links:

Limited Liability Company – LLC – Investopedia

[PDF]2015 568 Booklet — Limited Liability Company Tax …

Limited Liability Company Publications/Forms

Quality management External links:

ASI DATAMYTE – The Global Leaders in Quality Management

Quality Management Training Solutions from BSI

abaqis® | Quality Management System

Organizational behavior External links:

Organizational behavior (Book, 2008) [WorldCat.org]

Organizational Behavior – Cognella

Organizational Behavior In Health Care | R2 Digital Library

Process owner External links:

How to Help Process Owners Succeed – Harvard Business Review

Process Owner, Process Manager or Process Engineer

the global process owner

Economic statistics External links:

Economic statistics (Journal, magazine, 1991) …

Financial statement External links:

Financial Statement – Entrepreneur

Financial statement analysis Flashcards | Quizlet

[PDF]Financial Statement (EJ-165) – Judiciary of California

Financial institution External links:

How To: Find Your Financial Institution (HTVR 25)

Financial Institution Partnerships | Paychex

Insider dealing External links:

Insider Dealing | MyComplianceOffice

Marketing management External links:

MC Marketing Management – Real-World Marketing for …

The Marketing Management Group – Marketing, …

CrossCap – Marketing Management Software

Systems management External links:

Integrated Systems Management Inc.

AppDetails – Application and Systems Management …

Welcome to the Mail Systems Management Association

Project management External links:

LearnSmart IT & Project Management Online Training …

Supervisory board External links:

Supervisory Board | Commercial Metals Company

Supervisory Board – Robeco

Supervisory Board – CB&I

Business process management External links:

The Process Consultant – Business Process Management

Business Process Management Webinars | Appian

Business Process Management – BPM – Gartner IT Glossary

Henrik von Scheel External links:

Henrik von Scheel (@von_scheel) | Twitter

Henrik von Scheel · OverDrive (Rakuten OverDrive): …

Henrik von Scheel – Lugano, Switzerland | about.me

Service management External links:

IT Service Management | Availability Management | Optanix

Decisiv Service Management Platform

Franchise Field Service Management Software – ServiceBridge

Business development External links:

Title Business Development Jobs, Employment | Indeed.com

Title Business Development Jobs, Employment | Indeed.com

Planned economy External links:

What is Planned Economy? definition and meaning

Planned economy Flashcards | Quizlet

How are resources allocated in a planned economy? – …

Business process automation External links:

[PDF]Business Process Automation – thewhite.store

Create Business Process Automation Apps – Salesforce.com

[PDF]Business Process Automation – socken.store

Management process External links:

Management Process | Process Management System | …

Applications Management Process Manager v8: Login

Public economics External links:

[PDF]ECON 7340: Empirical Methods in Public Economics …
lim.economics.cornell.edu/ECON7340_Syllabus Spring 2016.pdf

Public Economics and Finance | NYU Wagner

The Fed – Public Economics – United States dollar

Corrective action External links:

[PDF]Instructions for Completing the Corrective Action …
www.in.gov/sboa/files/CAP – Instructions.pdf


Corrective Action – Title One – Google Sites

Annual general meeting External links:

[PDF]Notice of Annual General Meeting/Proxy Form – ASX

2018 Annual General Meeting – U.S. Soccer

Annual General Meeting – Generali Group

Commercial management External links:

[PDF]Commercial Management Facilities for Hazardous …

Business Motivation Model External links:

BRG: Business Motivation Model

About the Business Motivation Model Specification …

Management information system External links:

Pipeline Risk Management Information System (PRIMIS)

TAMIS – Total Ammunition Management Information System

Management Information System Essays – …

Purchase order External links:

Digital Purchase Order – Official Site

Purchase Order Management Software | SourceDay

Change management External links:


What is change management? – Definition from WhatIs.com

Change Management Consulting Firm | Clerestory Consulting

Business model External links:

Example of a Business Model – Plan to Start

As a Service (XaaS) Business Model – Accenture

Business Model Templates for PowerPoint – …

Business Process Services External links:

Power Benefits – Canon Business Process Services > Home

Jobs and Careers at Canon Business Process Services – …

Business process services – Brochures – cgi.com

Organizational communication External links:

[PPT]Organizational Communication – Illinois State University

Organizational Communication – Oregon State University

Organizational communication (Book, 2010) …

Technology management External links:

Home | Business Technology Management programs at …

NPI Technology Management – Network Performance Inc.

dmarcian-eu – dmarcian – DMARC – Technology Management …

Human resource management External links:

shrmc.mo.gov | State Human Resource Management …

Knowledge management External links:

[PDF]Army Regulation 25-1, ‘Army Knowledge Management …

Knowledge Management System – Login

Knowledge Management Software | Lucidea

Cloud technology External links:

Bzees Cloud Technology Dolce Clog – 8465472 | HSN

Sunset Learning Institute | Cloud Technology Certifications

Cloud Technology Solutions for Business | Cloudnine Realtime

Sales management External links:

Efficio – Media Sales Management – CRM, Yield, Proposal

Sales Management Training Austin | Dale Carnegie Training

2017 Sales Management Conference – Atlanta, Georgia

Six Sigma External links:

Lean Six Sigma | Greenville Technical College

Lean Six Sigma Green Belt Certification – Acuity Institute

Lean Six Sigma Training & Certification – GoLeanSixSigma…