A knowledge management programme is a general blueprint for managing knowledge. It is the company’s implementing plan for the application of KM as a distinct management system of the entire organization. Essentially, a knowledge management programme highlights the major tasks of companies in harnessing the basic know-how of its employees and leveraging this to create innovative outputs. However, managers should take into consideration some preliminary steps before any workable knowledge management programme can be created.
First, managers must be able to develop an information summary. This could be two ways: a survey of knowledge or information owned by the company which could be termed as knowledge capital; and a survey of external knowledge that is being used by other companies for their management systems. From the summary, managers can devise a corporate ontology and knowledge base which could be used for the business processes.
Second, based on the surveyed knowledge map, managers must be able to pinpoint existing information gaps. This means identifying the needed information which is lacking in the knowledge base.
Finally, managers must establish a knowledge management infrastructure such as digital bulletins, file sharing networks, and wiki platforms so that knowledge can be effectively shared. The information gap can also be addressed by this infrastructure by opening venues for other knowledge agents to share their expertise and experience.
These three steps are essential before any knowledge management programme can be crafted and implemented. Implementing these three prerequisites will make the KM programme feasible and effective as a management system.