Introduction to the ?Event ManagementToolkit
Welcome to the Event Management toolkit.
Within this toolkit you will find lots of useful information, that
will not only help you to update your knowledge and
understanding of the new ITIL version 3 Service Operation
Event Managemnt process but also provide you with practical and
useable materials for use within your working environment.
How it works
Follow the ‘Toolkit Roadmap’ to navigate your way
through the documents within the toolkit. This will direct
you through the relevant stages of Event Management,
Access Management and Request Fulfillment.
Aim of the Toolkit
Provide a detailed over view of the Event Management process from a ITIL Version 3 perspective .
Provide practical and user friendly documents for you to use within your organization.