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Introduction to the ?Event ManagementToolkit



Welcome to the Event Management toolkit.

Within this toolkit you will find lots of useful information, that

will not only help you to update your knowledge and

understanding of the new ITIL version 3 Service Operation

Event Managemnt process but also provide you with practical and

useable materials for use within your working environment.

How it works

Follow the ‘Toolkit Roadmap’ to navigate your way

through the documents within the toolkit. This will direct

you through the relevant stages of Event Management,

Access Management and Request Fulfillment.

Aim of the Toolkit

Provide a detailed over view of the Event Management process from a ITIL Version 3 perspective .

Provide practical and user friendly documents for you to use within your organization.