Ready to use prioritized Shared Services Center requirements, to:
Certify your design partners with Business and other Shared Service Capability Owners and sub-Capability Product Owners to create and maintain a holistic vision of End User Services that ensure effective delivery, management and improvement of services that align to and meet capability technology needs. .
- What percentage, on average, does your organization have in shared services for areas?
- Which processes does your finance shared services center or organization outsource?
- What value does your shared services organization deliver beyond labor cost arbitrage?
- What broad geographical areas does your shared services organization cover?
- What changes would you have made along your shared services journey based upon your experience to date?
- Have you articulated the impact of implementing a shared services delivery model in terms of organization and staffing?
- What services will the shared services center provide and how will the work be organized?
- What other enablers do you expect your organization to use for its Shared Services in the future?
- Is the shared services center culture truly different from that of your organization it serves?
- What are the efficiencies of locating business services in shared service centers?
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