Ready to use prioritized Vendor Performance Management requirements, to:

Make sure the Analyst, Strategic Sourcing and Procurement Risk and Performance Monitoring (RPM) supports both your team of third-party risk assessors throughout the Third-Party Risk and Due Diligence process as well as your Vendor Owners and Business Owners in completing their vendor performance management activities. .


    • Does the vendor have a process for performance issues and escalation?
    • How does your organization monitor vendor performance and document performance problems for followup?
    • How does vendors project management staff provide for measuring and reporting on project performance during project execution?
    • Can the vendor handle extreme scale and performance and have a track record of success to support it?
    • Does the contract with the vendor have any performance guarantees?
    • You may have limited economic or legal protection for product performance, is the vendor economically viable for at least the length of the support agreement?
    • How do you communicate the performance of your most strategic providers and of your vendor management program?
    • How frequently does the vendor plan to conduct performance or system upgrades?
    • Do you have the right tools and expertise to achieve your Supplier Performance Management goals?
    • What methodologies, processes, procedures, and metrics will the Vendor employ to monitor performance and availability for all systems.

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