Welcome to the Help Desk toolkit.
Within this toolkit you will find lots of useful information that will not only help you update your knowledge and understanding of the Help Desk function, but also provide you with practical and usable materials for you to use within your working environment.
How it works
Follow the ‘Toolkit Roadmap’ to navigate your way
through the documents within the toolkit. This will direct
you through the relevant stages of managing your Help
Aim of the Toolkit
To provide an introduction to the Help Desk function
To provide a detailed overview of the Help Desk function
To explain the use of Help Desk tools