The traditional quality management system for organizations is ISO9000.
In recent years, many major organizations have adopted the ITIL framework as their methodology for management of IT infrastructure. The ISO9000 and ITIL combination is in fact a very powerful one.
There are a growing number of people aware of the benefits of ISO9000 and ITIL.
The primary distinction between the two is that while ISO9000 requires structured processes to be in place, ITIL actually defines those structured processes for the IT Environment. Both methodologies are in a state of continual update and improvement.
ISO9000 and ITIL both have well defined control mechanisms in place for ensuring that they reflect the current nature of business environments throughout the world. ISO is controlled by the International Services Organizations and ITIL is controlled by the Office of Government Commerce (OGC) in the United Kingdom. Want to find out more about ITIL: ITIL Exams ITIL Books & CD Licensing ITIL Documentation ITIL Downloads ITIL Online Education ITIL Toolkit E-mail us for ITIL In House Education and Learning options E-mail us for ITIL Consulting Services
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