ERP Solution In Hospital

Yangyang Shao
TTU 2013
What is an ERP?

ERP -Enterprise Resource Planning
(an integrated business operating system)
Problem
The traditional hospitals are facing the low efficient management in different departments, therefore a new tool as ERP in hospital to solve this issue is needed.

ERP Fully Integrated
Integrates all the systems within the hospital allowing the physician to have instant access to his patients’ medical data from other physician’s offices, emergency rooms and hospitals.
An Enterprise Resource Planning (ERP) system replaces the need for different interfaces between two or more applications within hospital. It provides an integrated database to store various parts of a hospital and increases standardization and reporting capacities.
ERP Hospital is a solution that helps hospital to manage all kind of operations and a available resources in there facilities.
Features
Web-based applications
Friendly GUI(Graphical User Interface)
Compatible with HL7 international
Based in modules.
Integrated Design
Multi-lingual
Highly secure, remote access with alternative devices(laptops, tablets)

Profmax ERP module in Hospital
Advantages
Able to integrate all hospital departments into a single, cohesive platform.
Clearer overview of it functioning and quicker performance.
Enable hospital to have greater control over daily planning, surgical and nursing care etc.

Help hospitals strengthen management capacity, improve coordination and collaboration between organizations, to strengthen capital equipment management, medical supplies, etc.
Improve management capabilities to enhance performance, so as to improve patient satisfaction.

Disadvantage
High startup cost. In a study done on 1600 ERP implementations worldwide by Panorama Consulting Group, it was found that ERP project costs average around $6.2 million. The purchasing cost of the software which is very high to small-medium Hospital. Apart from it, the employees must be continually trained on how to use it.
Time consuming implementation. Its implementation process can take several months. Including take time to training end-user on how to use it properly.

Security issue. It is important for hospital to make sure the integrity of the patients’ data is protected.
ERP software is business tool, it can changed the whole hospital’s business system. Its strict module may effect on the employees comfort level and make them dis-satisfied.
Migration of existing data to the new ERPsoftware systems is always difficult to achieve as integrating ERP systems with other stand-alone software systems.

Start Project Plan
Assign a project team
Cost-analysis
Design a project
Revise the project
Determine the delivery schedule
Pre-implementation audit
Preparation of Project
Select vendor
Apply for vendor software demo
Technical direction recoomendation
Meeting

Initial project & Test
Install SQL system
Instal Legacy system
Install PACS system
Install DR system
Test every single system cabability
Stage 2
Map out interface paths to various modeles
Develop Interface construction
Test inteface construction
Various functional report
Meeting

Stage 3
Migration of data from old system
Data input and output
Meeting

Stage 4
Assist in test data compilation
Test data correction & connection
Meeting

Finalise Test project
Finalise the live system
Train the hospital manager on specific areas
Train the end-user to use it
Identify impacts to user
Post-implementation audit
Perform final testing

Matintenence phase
Evaluate the solution
Constantly evaluate
Evaluation phase completed
Feedback to implementation consultant
10 Resources
Owner
Project Designer
Economist
ERP Engineer
Interface Designer
Tester
Hospital Managemer
Hospital Staff
Project Coordinator
ERP Implementation Consultant

Critical Success Factors
1. Challenges of huge budget. The testing phase costs took up over 50% of the whole project.
2. Choose the right software vendor is critical factors of the whole project.
3. Because suitability of software and hardware is important factors for success of whole implementation. Management need make a careful choice of an ERP package that best matches the legacy system.

4. Lack of effective communication is critical to ERP implemenation. Expectations at every level need to be communicated. Management of communication are critical throughout the organization. So we need an ERP consulant and project coordinator for regularly inquiry and meeting.

5. Limited resources: we do not have an in-house IT team in hospital so far. Due to this we have to rely on external agencies to help the hospital and this adds to the implementation costs.
6. Some hospital staff not ready to accept the change. They faced the new technology challenge, which make them unsatisfied or uncomfortable with work. Therefore resistence to change.

7. Conflict of opinions between various stake holders. Implementation speicialists define success in term of completing the project plan on time and within budget while the user and adopter tend to focus on the transition from old systems and stable operation.

Reference:
Albert, 2009, Understanding ERP system implementation in a hospital by analysing stakeholders.
IDMSYS(ERP Solution)-End-to-End Hospital Management System.
Profmax 2000. Healthcare ERP overview. Retrieved from:www.profmax.com/pbs/solutions/erp/healthcare/healthcare.aspx
Valerie, 2006. An investigation into the use of ERP systems in the service sector.

Thank you!

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