The business industry today face a growing problem of management specifically in
handling IT procedures. Problems that usually involve the efficiency, security, reliability
and consistency to carry out the IT services that advances the organization’s business
objectives. There are several applications that actually exist within a company, and some
may have been acquired as products from vendors or created and developed in-house.
These applications may have been developed to resolve a particular need in the company.
Application data and business logic are seen all over the organization and throughout the
huge number of system management software. A large amount of data exists in
databases, packaged applications or even back-end system. The increase in open
standards, computing demands and application data are available because of external and
internal availability of internet services.
The IT Service management is an approach to allow organizations automate or
computerize the main IT processes and to give IT services based on the best practice
strategies like Information Technology Infrastructure Library (ITIL®). To effectively
manage IT processes you will need ITIL®, which is the public domain description. The IT
Service Management controls the current systems management software solutions by
utilizing a custom integration plan that can be applied for combining the IT procedures
and processes throughout the company.
The objective of IT Service management is to basically lessen the time required to carry
out the organization’s IT services based on the policies of the company. The IT Service
Management can trim down the costs for labor of people concerned in implementing the
procedures through changing the manual processes with computerized and automated IT