This exam preparation book is intended for those preparing for the ITIL® V3 Intermediate Lifecycle Stream: Service Strategy Exam. The Art of Service is an Accredited Training Organization for this program and has been training this course since 1998.
The strategies and content in this book is a result of experience and understanding of the ITIL® Service Strategy Program, and the exam requirements. This book is not a replacement for completing the course.
This is a study aid to assist those who have completed an accredited course and preparing for the exam. While it is not possible to pre-empt every question that may be asked in the Intermediate Service Strategy exam, this book includes the main concepts covered within the ITIL Intermediate Service Strategy Syllabus and a Practice Exam (created by The Art of Service). Each Process contains a summarized overview of key knowledge.
These overviews are designed to help you to reference the knowledge gained through the course. Due to licensing rights, we are unable to provide actual APMG Exams.
However, the study notes and sample exam questions in this book will allow you to more easily prepare for an APMG ITIL® Service Strategy exam. Good luck! Ivanka Menken Executive Director The Art of Service ITIL® is a Registered Community Trade Mark of OGC (Office of Government Commerce, London, UK), and is Registered in the U.S.
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It is that simple! Table of Contents TOC \O “1-2” \H \Z \U HYPERLINK \L “_TOC257362018” Foreword PAGEREF _TOC257362018 \H 1 HYPERLINK \L “_TOC257362019” Table of Contents PAGEREF _TOC257362019 \H 4 HYPERLINK \L “_TOC257362020” 1 ITIL® v3 Certification Pathway PAGEREF _TOC257362020 \H 7 HYPERLINK \L “_TOC257362021” 2 Exam Specifics PAGEREF _TOC257362021 \H 8 — To achieve Expert status, you are required to gain a minimum of 22 points by completing various ITIL® v3 programs: You must complete the v3 Foundation Program (2 points) You must complete the Managing Across the Lifecycle Program (5 points) The remaining 15 points must come from The Intermediate Stream (Capability and Lifecycle Programs) (The numbers on each program indicate the points value.) It is yet to be finalized how the “Advanced Level” can be achieved, but is expected to be based on demonstration of practical experience in ITIL and IT Service Management. Exam Specifics The APMG ITIL® v3 Intermediate Service Strategy exam is: Multiple-choice exam 90 minutes in length 8 scenario-based questions Pass mark is 70% Closed-book exam Scaled Marking system: Most correct answer – 5 marks Next – 3 marks Next – 1 mark 1 answer – 0 marks. It is possible to do a paper-based or a web-based exam. (Please check with your Accredited Examination Centre for more information on this). Exam Prerequisites
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