Application Development processes should be implemented as part of a coordinated approach to IT Service Management, although in many cases this fails to happen. When the development of applications is not integrated with the rest of ITSM, it often leads to a breakdown in communication channels between developers and support staff, and ultimately releasing applications that are not optimal in supporting business processes.

Application Development and Operations are part of the same overall lifecycle and both should be involved at all stages, although their level of involvement will vary depending on the stage of the lifecycle.

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