To ensure that the Change Management process does not become a bottleneck, it is important to define what Change Models will be used to ensure effective and efficient control and implementation of RFCs.

Level,Change Authority,Potential Impact/Risk

1 Business Executive Board,High cost/risk change, Executive decision

2 The IT Management (Steering) Board, Change impacts multiple services/ organizational divisions

3 Change Advisory Board (CAB) or Emergency CAB (ECAB), Change impacts only local/ service group

4 Change Manager, Change to a specific component of an IT Service

5 Local Authorization, Standard Change

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