If only we knew then what we know now – The Art of Service was founded to solve the issues we encountered in our roles as C-level executive and organizational change management experts. That’s why we focus on question based consultancy – to help you find the questions you need Read more…
Yesterday we returned from a week long trip to Orlando, FL, to attend the Service Management World Conference and Expo as an exhibitor. Coming from Australia you may think we are mad for traveling halfway across the world for a 3-day conference and to be honest, at times I had Read more…
“In my role as CIO I wanted to implement best practices to be sure we were doing the right things without wasting resources. I just couldn’t find any manuals to follow. Turns out, there was no manual for being a CIO. There was no manual for creating a better organisation Read more…
What are the top 3 challenges for CIOs The role of the CIO is to lead your team to stay ahead of the game. The problem is: the game changes all the time. The rules change, the goal posts are placed in new positions and you weren’t even aware of Read more…
I never really understood Seth Godin, until now… Seth Godin did a fabulous podcast on Akimbo last year called ‘shun the non-believers’ on how to respond to negative feedback on your products or services. In this podcast he talks about the fact that every product or service will have negative Read more…