Why do we need the ISO/IEC 20000 standard? Getting your ISO 20000 certification is all about showing (with documented evidence) that you have control over the processes, policies and procedures to deliver services as per the agreed needs and demands of your customers. Do not confuse this with your professional Read more…
The Art of Service is helping more than 100,000 clients in over 100 countries stay ahead of the game with Self Assessment Toolkits covering a range of topics. The company is on a mission to help C-level executives identify blinds spots in their businesses while properly vetting third-party consultants, or eliminating them entirely. Read more…
If only we knew then what we know now – The Art of Service was founded to solve the issues we encountered in our roles as C-level executive and organizational change management experts. That’s why we focus on question based consultancy – to help you find the questions you need Read more…
Yesterday we returned from a week long trip to Orlando, FL, to attend the Service Management World Conference and Expo as an exhibitor. Coming from Australia you may think we are mad for traveling halfway across the world for a 3-day conference and to be honest, at times I had Read more…
“In my role as CIO I wanted to implement best practices to be sure we were doing the right things without wasting resources. I just couldn’t find any manuals to follow. Turns out, there was no manual for being a CIO. There was no manual for creating a better organisation Read more…