I never really understood Seth Godin, until now… Seth Godin did a fabulous podcast on Akimbo last year called ‘shun the non-believers’ on how to respond to negative feedback on your products or services. In this podcast he talks about the fact that every product or service will have negative Read more…
Not being able to answer these questions my cost you more than you think When your consultancy assignment is all about Disaster Recovery Service Level Management (DR-SLM), you want to make sure you are well prepared. It could be a disaster in itself when your Service Level Management process is Read more…
When we’ve been working in the same industry for a while, you get used to knowing a lot about a specific subject. For example: You’re a security Management expert, you have all your qualifications and certifications that make you very wanted in this field.People (clients) look at you as the Read more…
Questions based consultancy Earlier this month I attended a business retreat with my forum which is always a wonderful way to assess my current understanding of the way we run the business, as well as an introduction to new strategies and tools. While going through my notes and reflecting on Read more…
What is a great question to ask about Help Desk Management? Effective and efficient Help Desk Management is important for a wide range of businesses and companies. Private and Public companies use Help Desks and Service Desks to stay in touch with their customers, Irrespective of them being for profit Read more…