Best Book For ITIL V3 Foundation and Lessons Learned: 1) One Complete Certification Kit is sufficent and 2) folks at the art of service believe in service!
Best Book For ITIL V3 Foundation : I purchased the Art of Service ITIL Foundation complete Certification Kit for $82.90 from Amazon last week and the book arrived in a few days. When I opened the front cover I read online eLearning connection instructions. Once online I inadvertently purchased another Certification Bundle that included another exam preparation book coupled with online learning for which I paid $154.40 (US). Since I had already received the book I realized I might have overpaid for the online learning bundle at a total cost of $237.30 US. Realizing my possible error I immediately contacted customer service (Germany) by email on Friday afternoon. I received very rapid email inquiries as to the steps I took that put me in this situation. I was refunded within hours on the same day of the second purchase. On the following Monday morning I noted many email messages inquiring whether the problem was resolved and whether I had returned to the online study course. Lessons Learned: 1) One Complete Certification Kit (sold on Amazon) is sufficent and 2)folks at the art of service believe in service! Back to studying…
Working Girl (Northern Va)
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