colleagues, it’s not uncommon that questions about the auditing process
arise. While we at The Art of Service are certified ISO 20000
consultants, auditing must be carried out by a registered certification
body (e.g. Lloyd’s Register Quality Assurance). Briefly, the auditing
process consists of 2 stages, the document review and planning visit
& the initial assessment.
Stage 1 (the document review and planning visit) lasts for about 2 days and in that period: