Change is always a painful process. As in any other endeavor, the introduction of change normally encounters resistance or confusion. In business process management, change is a constant feature. The utilization of innovative technologies and methods in the current practice of process management always involve profound changes in management techniques and business orientation. To minimize or to eradicate a painful transition to process management methodologies, companies need to get the assistance of a competent business process management consultant.
A business process management consultant can provide valuable help in the initial adoption of process technologies by guiding managers and key personnel in using tools needed for new business processes. These tools may be alien technologies to managers. Consultants therefore can familiarize managers on the intricacies of BPM tools. A competent process consultant can also develop the skills of managers in designing a business process model that is geared towards the realization of strategic company objectives. Managers can learn how to make the process serve company strategies and how to utilize current organizational network as a vehicle in delivering the new business process.
BPM consultants are also valuable in developing the competency of the company’s IT environment in supporting BPM applications. BPM necessitates the introduction of new engines and rules to run the application. IT support is critical in this area of BPM. The consultant can provide essential technical know-how and can train IT personnel in maintaining a BPM capable IT architecture.
The changes and innovations involved in the implementation of BPM could be easily adopted by companies especially if a technical BPM consultant is at hand to provide critical assistance.