Save time, empower your teams and effectively upgrade your processes with access to this practical Call Processing Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Call Processing related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

 

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The Toolkit contains the following practical and powerful enablers with new and updated Call Processing specific requirements:

STEP 1: Get your bearings

Start with…

  • The latest quick edition of the Call Processing Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals…

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 616 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Call Processing improvements can be made.

Examples; 10 of the 616 standard requirements:

  1. Will a response program recognize when a crisis occurs and provide some level of response?

  2. Teaches and consults on quality process improvement, project management, and accelerated Call Processing techniques

  3. How does it fit into our organizational needs and tasks?

  4. How do your measurements capture actionable Call Processing information for use in exceeding your customers expectations and securing your customers engagement?

  5. Why identify and analyze stakeholders and their interests?

  6. Is a fully trained team formed, supported, and committed to work on the Call Processing improvements?

  7. What tools were used to tap into the creativity and encourage ‘outside the box’ thinking?

  8. How often will data be collected for measures?

  9. Who controls critical resources?

  10. Does Call Processing appropriately measure and monitor risk?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Call Processing book in PDF containing 616 requirements, which criteria correspond to the criteria in…

Your Call Processing self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Call Processing Self-Assessment and Scorecard you will develop a clear picture of which Call Processing areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Call Processing Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Call Processing projects with the 62 implementation resources:

  • 62 step-by-step Call Processing Project Management Form Templates covering over 6000 Call Processing project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Stakeholder Management Plan: What specific resources will be required for implementation activities?
  2. Activity Cost Estimates: What is the last item a Call Processing project manager must do to finalize Call Processing project close-out?
  3. Human Resource Management Plan: Are people motivated to meet the current and future challenges?
  4. Risk Audit: Should additional substantive testing be conducted because of the risk audit results?
  5. Project Schedule: Is the Call Processing project schedule available for all Call Processing project team members to review?
  6. Procurement Audit: Are contract changes after awarding properly justified and executed?
  7. Risk Audit: What compliance systems do you have in place to address quality, errors, and outcomes?
  8. Roles and Responsibilities: What should you do now to ensure that you are meeting all expectations of your current position?
  9. Lessons Learned: Was the Change Control process properly implemented to manage changes to Cost, Scope, Schedule, or Quality?
  10. Assumption and Constraint Log: Are best practices and metrics employed to identify issues, progress, performance, etc.?

 
Step-by-step and complete Call Processing Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Call Processing project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 Call Processing project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Call Processing project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Call Processing project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Call Processing project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Call Processing project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Call Processing project with this in-depth Call Processing Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Call Processing projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Call Processing and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Call Processing investments work better.

This Call Processing All-Inclusive Toolkit enables You to be that person:

 

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Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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