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store.theartofservice.com/itil.html CSI – Introduction General Understanding What is ITSM and what is its Value? Why Service Management? Clearer Structure More Control Process Structure Cultural Change Frames of Reference Risks of Service Management Initial Introduction Over Ambition Adversely Affected Service Quality Lack of Baseline Data Insufficient Investment Overview of ITSM Schemes Read more…

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store.theartofservice.com/itil.html CSI – Introduction General Understanding What is ITSM and what is its Value? Why Service Management? Clearer Structure More Control Process Structure Cultural Change Frames of Reference Risks of Service Management Initial Introduction Over Ambition Adversely Affected Service Quality Lack of Baseline Data Insufficient Investment Overview of ITSM Schemes Read more…

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store.theartofservice.com/itil.html CSI – Introduction General Understanding What is ITSM and what is its Value? Why Service Management? Clearer Structure More Control Process Structure Cultural Change Frames of Reference Risks of Service Management Initial Introduction Over Ambition Adversely Affected Service Quality Lack of Baseline Data Insufficient Investment Overview of ITSM Schemes Read more…

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store.theartofservice.com/itil.html CSI – Introduction General Understanding What is ITSM and what is its Value? Why Service Management? Clearer Structure More Control Process Structure Cultural Change Frames of Reference Risks of Service Management Initial Introduction Over Ambition Adversely Affected Service Quality Lack of Baseline Data Insufficient Investment Overview of ITSM Schemes Read more…

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store.theartofservice.com/itil.html CSI – Introduction General Understanding What is ITSM and what is its Value? Why Service Management? Clearer Structure More Control Process Structure Cultural Change Frames of Reference Risks of Service Management Initial Introduction Over Ambition Adversely Affected Service Quality Lack of Baseline Data Insufficient Investment Overview of ITSM Schemes Read more…