To ensure that standardized methods and procedures are used for controlled, efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization.

Change Management acts as the greatest contributor to the CMDB, as Changes to CMDB must be assessed and authorized by Change Management first.

To work effectively, Change Management needs to remain impartial to the needs of any one particular IT group or customer, in order to make effective decisions that best support the overall organizational objectives.

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