The employment of new and improved process in an organization requires another set of tools to maximize the potential of each instrument.  For instance, when computerization as an agent to change and enhance the process is employed, the need for the CMM software to efficiently fulfill the purpose of computerization is required. 

A CMM software as an integral component towards attaining the objective of the Capability Maturity Model must be equally effective as the machine used.  The organizational leader should not overlook the need to inspect and evaluate the CMM software in order to make sure that achievement of the objective is attained.  Below are some of the characteristics of a good and effective CMM software:

• The CMM software should be user-friendly.  Of course, any user would not prefer to have an instrument that is too complex to understand when utilizing it.  The software should be easy to operate and must provide help menu for any further inquiries. 
• The CMM software should be reliable.  Reliability is one factor that is deemed important by the user.  The software should at all times be reliable to produce the required output and product when necessary.
• The CMM software should be generally compatible.  With the advent of new technology nowadays, the software must be able to adapt with it, too.  It should allow compatibility with other machines and should not show any issues about it.
• The CMM software should be portable.  The need to have portable software is deemed essential in these times of busy and fast life that we have. 

These characteristics are some of the more essential attributes that people must understand when looking for a software that will best answer their issues. 

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