Manage multiple high value projects, ensuring that deliverables are on time and of the highest quality; bolster organizational alignment by identifying all relevant stakeholders, documenting requirements, and conducting robust user acceptance tests.

  • Integrate and develop various APIs and system to build logic flows for process automation.
  • Establish best practices and design standards for an improved and scalable deployment plan.
  • Develop content strategy aligned with short term and long term recruiting market talent goals.
  • Serve as a thought leader and strategic planner in Customer Service, by keeping up to speed on the latest best practices and available tools, and proactively identifying, developing and driving the forward looking strategy.
  • Manage work with cutting edge technologies and collaborate with your AI Design and Optimization teams, participating in all phases of the Software Development Lifecycle.
  • Be accountable for collaborating with support leadership to identify automation and conversation content needs for all teams.
  • Be certain that your strategy creates conceptual and functional designs for new and enhanced systems in coordination with business units and IT.
  • Collaborate with marketing and ensign teams to plan and develop site content, style, and layout.
  • Participate (and on occasion lead) cross functional process and customer service initiatives.
  • Identify and execute methods for improving the speed and efficiency of new client deployments.
  • Be accountable for aiding in the successful operationalization and continuous improvement of product features.
  • Arrange that your design assesses and presents business value, risks, and intent behind new products and features to stakeholders.
  • Lead code review, automated and functional testing and other aspects of your quality assurance process.
  • Consider performance results on a quarterly basis to improve performance and achieve higher results.
  • Ensure you cultivate; lead the customer service team to successfully meet and exceed results in all service metrics; quality, employee relations, staffing, service levels, management development, training, process and procedures.
  • Consult on project readiness Advise Account Management team on how the services are successfully setup and ready to go live.
  • Manage large projects, providing technical requirements, IT quality Assurance Testing, business User Acceptance Testing, and production deployment.
  • Be present, express gratitude, find your balance, and share positive energy with one another.
  • Confirm your organization ensures accurate completion and appropriate transport of all forms of minimum number of clients per month.
  • Lead preview meetings to demonstrate system setup to clients before the system is finalized.

 

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