Establish that your organization provides routine analytical and administrative support for customers, partners, and internal sales teams; as troubleshooting license activation issues using scripts and defined procedures to determine appropriate action.

More Uses of the Citrix Toolkit:

  • Keep supervisor or management apprised of workflow problems, project status and suggestions for process improvements.
  • Standardize: articulate and understand the customer strategy and Citrix solution strategy to a technical level of detail for technical area of focus.
  • Provide guidance, thought leadership, and mentorship to Development Teams to build/deploy cloud applications infrastructure.
  • Provide support, implementation, systems maintenance/management, and documentation services around server based computing, desktop management, and network administration solutions.
  • Warrant that your corporation provides internal customer service to all Sales department teams regarding Subscription Advantage sales and opportunities and cross sell and up sell opportunities.
  • Be accountable for designing and managing virtual desktop infrastructures (specifically leveraging Citrix Virtual Apps and Desktops) in large scale enterprise environments using on premise and cloud deployments.
  • Provide seasoned decision making in working with mission critical production systems, fast and timely responsiveness to problems, and drive and manage vendors towards timely resolution of issues.
  • Improve the security of Citrix cloud products and services by automating and analyzing results from industry standard security tools.
  • Lead testing, provisioning desktops, configure and manage policies, and desktop image housekeeping activities.
  • Ensure you oversee; extend professional, courteous, and timely support and service to IT peers, end users, and internal business units.
  • Manage use of the tools and techniques of continuously quality improvement and computer skills for data display.
  • Secure that your organization provides remote and on site support for workstations, laptops, printers, mobile, IoT and peripheral devices.
  • Lead high level strategic meetings with clients about IT infrastructure and generate project plans based upon meetings.
  • Secure that your group executes test procedures to assess systems performance, identify and troubleshoot difficult or unusual problems, and analyze results for the implementation of system upgrades.
  • Evaluate, plan and integrate technical infrastructure solutions with a secure infrastructure environment, production stability, and performance.
  • Consult with stakeholders on the operation and technical design of various systems, technologies, and new projects.
  • Support cloud migration strategy, tactics, and implementation for Citrix virtual desktop infrastructure (VDI).
  • Ensure technical support policies and procedures are documented and adhered to, based on management direction.
  • Lead overall project planning, tracking, issues resolution, vendor coordination, and execution for infrastructure.
  • Provide expert level of troubleshooting and diagnostics, with deep levels of resourcefulness in identifying and resolving Infrastructure issues.
  • Arrange that your organization participates in formal and informal review at predetermined points throughout the development life cycle to determine quality.
  • Provide design, implementation, analysis, and documentation services around server based computing solutions.
  • Manage work with members of IT department to solve complex user technical issues with desktop computing and applications.
  • Maintain and support the EMR application client side and server side systems in collaboration with the Application and Analytics department.
  • Support cloud migration strategy, tactics, and implementation of Citrix virtual desktop infrastructure (VDI).
  • Become capable of designing and executing IT software tests and evaluating results to ensure compliance with applicable regulations.
  • Coordinate: governance leading and adhering to governance structures, and other relevant Citrix and Citrix procurement business policies and procedures for assigned projects.
  • Ensure your planning uses systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expertise.
  • Control: direct all operations and maintenance of the system, analyze, diagnose, and resolve complex problems on physical and virtual infrastructure platforms.
  • Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.

 

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