Lead the configuration management process to develop an aligned data model and implement tools and processes to ensure that accurate and reliable information about the best buy configuration items is captured and maintained in the configuration management database.

More Uses of the CMDB Toolkit:

  • Help and support Asset management to allocate a license to entitle users/machines to use the license removing the software from any computers/workstations, if necessary.
  • Formulate: service management or support in an enterprise level and diverse environment of incident management, escalation procedures, and related disciplines.
  • Provide advanced support for Service Now Platform by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis.
  • Facilitate the negotiation of the scope of the configuration management process in collaboration with CMDB governing structures, process owners, and IT Business stakeholders.
  • Manage implementation of asset tracking with the Configuration Management Database (CMDB) throughout the lifecycle, collaborating with finance team on integration tools to connect assets to financial records.
  • Drive the configuration management process to make the CMDB a proven reliable source of truth for digital and technology that enables operational stability, visualization of change impact, and enables informed decisions for stable customer obsessed solutions.
  • Confirm your organization ensures cost optimization, maximizing your IT investments, ensures inventory/CMDB accuracy, compliance, usage tracking of Hardware and Software assets.
  • Ensure you direct; lead the change/release management processes evolving and implementing the process strategy while ensuring compliance to the change management general controls.
  • Facilitate remote working sessions with clients to drive successful Monitoring adoption through discovery, design, and deployment of the monitoring solution.
  • Evaluate: design, implement and evolve processes and procedures aimed to verify and rectify itam and CMDB data accuracy, completeness, consistency and integrity.
  • Manage work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions.
  • Configure the core system, gathering and documenting user, process, and functional requirements, develop technical requirements and workflow customizations for current procedures to improve system capabilities.
  • Meet regularly with stakeholders to support business needs, communicate governance or policy changes, address issues or process gaps and determine strategic direction and roadmap.
  • Establish and enforces systems design and architectural standards, establishes maintains best practices and drive the principles throughout the systems delivery lifecycle.
  • Direct: review and contribute to existing governance policies and processes to ensure maintainability and integrity of the CMDB designs CMDB functional views.
  • Perform unit testing, analyze test results and validate application data to meet functional specifications and maintain test plans and production support procedures for software and systems already in place.
  • Itil service management practices with a concentration on service configuration management and asset management, core data, reporting and dashboards.
  • Confirm you administer; lead considerations on assigned projects or efforts with users and develop business relationships and integrate activities with other IT departments to ensure successful implementation.
  • Organize: successfully transforming the cloud organization by delivering best practices supporting service management and overall operations service delivery.
  • Establish: document business requirements, workflows, use cases, functional requirements, test plans, test cases, and data mappings for new enhancements or modifications to CMDB functionality.
  • Align and streamline Configuration Management efforts with the Incident, Problem, Change, Release, knowledge, Asset, and Service Catalog practices.
  • Reconcile solution of the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories.
  • Supervise: partner with respective sacm resources to design and facilitate the implementation of a detailed CMDB control plan model that ensures sustainable health and data integrity.
  • Develop, review, and maintain a Configuration Management Database (CMDB), which is a central repository of hardware, and software configuration items.
  • Ensure overall systems availability via good design/best practices, thorough testing, promotion discipline and responsiveness in root cause analysis.


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