This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Communication assessment.

‘The Art of Service needs no review; it’s the best-in-class self assessment data visualisation tool and if you’re looking for a tool that’s very easy to adopt for analysts as well as business users then The Art of Service is the easy choice. There is no learning curve to be successful with The Art of Service dashboards, and it works well with no data prep. ‘ – Business Intelligence Analyst in the Government Industry

‘The Art of Service works for us well. It is suited to presentations of data that lend themselves to visual representation, and for presentations of tabular information. If the audience wants to engage with the information in a spreadsheet, this is the solution, and if the audience is looking for brevity and easy access, The Art of Service’s self assessment does this very well.’ – CIO in the Education Industry

‘The assessments and the support and guides are helpful resources. I suspect many people, like me, would be able to ramp up faster with a The Art of Service Self-Assessment at our disposal.’ – IT Program Manager in the Services Industry

What Is The Communication Self-Assessment?

The Communication Self-Assessment’s Purpose is:

  • To help our clients to reduce their effort in the Communication work they do to get their problem solved
  • To help our clients in ensuring that their plans of action include every Communication task and that every Communication outcome is in place
  • To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Communication opportunity costs are low
  • To help our clients channel implementation direction instantly to deliver tailored Communication advise with structured going-forward plans

All the tools you need to an in-depth Communication Self-Assessment. Featuring 1152 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Communication improvements can be made.

What You Get:

The Communication Complete Self-Assessment Excel Dashboard

  • Ensures you don’t miss anything: 1152 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
  • Gives you a professional Dashboard to guide and perform a thorough Communication Self-Assessment
  • Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
  • Is secure: Ensures offline data protection of your Self-Assessment results

The Communication Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment

In using the Self-Assessment you will be better able to:

  • Diagnose Communication projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Communication and process design strategies into practice according to best practice guidelines

Assess and define Communication with this Communication Self Assessment. Sample questions from the Complete, 1152 Questions, Self-Assessment:

  • Recognize Question: How will we assess the effectiveness of the communication to ensure that we didn t just broadcast a message?
  • Define Question: What knowledge, skills and characteristics mark a good Communication project manager?
  • Measure Question: Communication planning is managed
  • Analyze Question: Relative to the patient safety initiative, the board encourages fda to facilitate feedback and communication. are there any other comments or follow-up that I have missed in that regard?
  • Improve Question: What forms of communication or reporting are appropriate?
  • Control Question: What role does communication play in the success or failure of a Communication project?
  • Sustain Question: Funding – does the grant have an established funding mechanism for communications?

Value [to you] of the Communication Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Communication Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee’s annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

For more than twenty years, The Art of Service’s Self-Assessments empower people who can do just that – whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc… – they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us – we are here to help.

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