ITIL (IT Infrastructure Library) is a framework for IT Service Management. It is arguably the most commonly used methodology for the design, 


Change Management ITIL®

Change Management ITIL® is one of the five service support processes in IT Infrastructure Library. The objective of change management ITIL® is to ensure that standardized methods and procedures are adopted for better handling of all the changes so that it results in improved operations in the organization.

Changes in the IT sector can arise in internal and external areas. Change Management ITIL® felicitates efficient handling of all changes and also strikes a balance between the need for change and the impact of change. Change Management ITIL® is mainly responsible for handling change process in the areas of hardware, communication equipment and software, system software, application software, documentation and procedures associated with the running, support and maintenance of the software.

The Art of Service is a company dedicated to ITIL® service, management training and consultancy. It offers a practitioners course in ITIL® Change Management, where you  learn about change management ITIL®.

Companies using ITIL® in US

There has been a sharp increase in the number of companies using ITIL® in US in the last decade. This development is mainly due to the emergence of Service Management to reduce IT risks and for the efficient functioning of the organizations. ITIL® gives framework and selective guidelines for the US companies in general and professionals in particular.

Earlier it was considered that IT is a complete technical industry that requires great management inputs for fast progress. The IT industry faced uncertainty about accidents and failures in any department (technical or non-technical). With Service Management, such cases have come down considerably. There are more than 20000 companies using ITIL® in US. Some of the world famous companies using ITIL® in US and world over are Procter & Gamble, Boeing, Barclays and IBM etc.

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