India is undoubtedly one of the countries that lead the way in establishing its mark in the world of Information Technology. This is the reason why a lot of call centers and commercial establishments are sprouting like mushrooms in and out of the metro. These are not even local support-based organizations, a lot of which are huge companies in the US and neighboring countries that chose to outsource jobs in India to take care of their customer services needs. This does not only show how dynamic the people in India are, but they are also considered experts in their own right.

Bangalore is one of the business districts of India. This is the reason why a lot of different jobs are being offered to fill in slots for various fields including research and development. One of which is configuration management (CM), a very significant process as written in the Information Technology Infrastructure Library (ITIL®). Configuration management jobs are highly in demand nowadays. Companies have sought CMs importance in delivering organizational control over IT infrastructure and services.

To be an effective CM professional, one must take note of the following basic requirements:

(a) Fluency of the English language (b) Bachelors degree in Computer Science, Information Technology and Computer Engineer or related courses (c) Knowledge of the concepts and principles behind CM (d) Experience in the usage of software tools needed for CM such as CMS, CVS, ANT or MAKE. (e) Strong analytical skills (f) Team player (g) Ability to drive results within a given time frame. (h) Ability to convert an initiative into a working operational practice.

A person who is skilled in determining the best course of action to take in the configuration management process makes a very good configuration management analyst. As a CM analyst, he will be working closely with the project manager and his team in giving ad hoc configuration management consulting assistance when the need arises. Team collaboration is always important on every project to ensure consistent and continuous communication is relayed to each team member, making it easier for the CM analyst to plan and tailor the techniques that can be used all throughout the process.

Like the CM specialist, a CM analyst should also learn how to operate and manage the tools used for configuration management, resulting to a faster fulfillment of task at hand. Such tools also include the reporting tool where everyone should have access to so that feedback and/ or change requests can be considered as basis for project improvement. In addition, everything has to be documented. However, changes that are unplanned should be eliminated.

Lastly, the very crucial role of the CM analyst in the design project is to analyze how changes can take effect on the product and the overall system as a whole. Since there are a lot of components in a single system, change is therefore inevitable. But then again, a CM analyst has to make sure that only a single component is affected by change and not the overall system process. If ever worse comes to worst that some areas of the project were affected by change, a CM analyst should see to it that the effects are minimized or controlled.


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