Interact with other IT support teams, business areas and third parties in the investigation, resolution and escalation of problems and incidents, ensuring that Service Level Agreement (SLA) targets for application availability are maintained.

More Uses of the Content Management Toolkit:

  • Be accountable for supporting the sales and partner enablement team with establishing and implementing the processes and systems to generate success.
  • Be accountable for producing new ideas, approaches or insights; creating innovative product solutions or designs; producing a range of solutions to problems.
  • Facilitate the resolution of client support issues using all available internal and external resources (vendor support, team members, other research, etc).
  • Engage with enterprise data management operations to coordinate and execute enterprise data governance processes, procedures and standards during master data management, data quality and Content Management activities.
  • Serve as the primary point of contact for obtaining and aggregating customer feedback and system development/enhancement requirements.
  • Collect and analyze the customers business requirements and create a Functional Specification that facilitates knowledge transfer to the technical team.
  • Manage technical, implementation and training resources to provide consistent and high quality services while ensuring project completion on schedule and on budget.
  • Steer: act as business support liaison for analytics dashboarding and Content Management tools and partner with coe teams to drive utilization and commercial effectiveness.
  • Lead story grooming, sprint planning, and other Agile collaboration to ensure that features are user centered and sufficiently detailed, and that sufficient time is allotted for your work.
  • Develop web architecture and Content Management platform to effectively distribute content that is engaging, relevant, and reflective of organizations mission and values.
  • Translate technical security deficiencies into business risks that are understandable by business stakeholders in order to get buy in for security investments.
  • Standardize: it enable vital services through business solutions, Cybersecurity, productivity and collaboration tools, your organization customer contact center, and expert planning.
  • Confirm you undertake; lead with expertise in researching industries, technologies, and customers to ensure the appropriate level of intelligence during sales engagements.
  • Organize: in partnership with the alliance and partner organization, developing a network of alliances and channel partners that expand your market coverage and enhance the completeness and strength of your portfolio and value proposition.
  • Initiate: actively participate in contractual negotiations and leads appropriate changes based on corporate IT standards and support requirements.
  • Provide suggestions to the engineering and development team during the design and build stages of the solution to meet the clients business needs.
  • Support product and project management teams in laying out and configuring client solutions through your Content Management and administration portals.
  • Drive other technical teams to identify, research, and resolve problems with application systems, associated interfaces, and underlying infrastructure.
  • Coordinate, facilitate and consult with various departments on information systems, communications, document capture and distribution technologies and other initiatives.
  • Confirm your organization oversees the ongoing review of project status,identifies possible risks and work to ensure identified risks are monitored and properly addressed.
  • Ensure you steer; lead day to day interactions with business and technology leads, architects, engineers and vendor partners throughout a project lifecycle from inception, architecture, design, development, acceptance, go live and support.
  • Establish a shared vision and actionable plan with marketing and product leadership in rapid order to maximize the potential of the digital business.
  • Ensure you keep on top of new developments in enablement tools and AI based Content Management systems, like serving up content proactively in the context of a deal and auto tagging.
  • Confirm your design ensures technical staff and business partners work towards the best design alternatives and solutions to meet agreed requirements.
  • Be accountable for managing, configuring and administering an enterprise desktop configuration management environment with desktops/laptops/mobile devices.
  • Confirm your strategy provides vision and leadership for designing, developing and implementing IT initiatives that create value for the customer and/or organization.
  • Be accountable for focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity.
  • Establish and refine a sales approach and value proposition with a focus on problem discovery, creating a go to market strategy to replicate a scalable sales process.
  • Coordinate: oversight of enterprise web functions and delivery of web environments; application development; operations and support; and asset and Content Management.
  • Collaborate with internal teams in order to ensure that the product is being enhanced and positioned appropriately in response to the market.

 

Categories: Articles